Customer service is great when they are taking payment for something from you however when you are at your villa and have an issue that is a different matter. We had a basket of towels left in the property which o asked on several occasions to be taken away. This didn't happen and then they said we had left stained towels in the property and they would be taking money from our deposit. They didn't supply the extras we paid for and we had to chase them up at least 6 times before we hit we paid for (a cot which I would have sent to the tip it was in that bad a state). I could go on.... needless to say this was a poor experience all round and I would never book with them again .