This was my third house rental at Reunion Resort through Top Villas Ltd. Previous rentals included resort #112 (2014) and #265 (2015). This past July we rented resort #150 for seven adults and five children ages 11 months to 9 years old. Below is a list of issues we had with the house. Note that the cinema room and pool alarm were not fixed during our stay despite several attempts by management. -No TV (large projection TV) in cinema room entire week -Inoperable pool alarm entire week (violation of Florida statute 515.27) -Mold in shower (picture attached – 11 month old grandson has to bathe in the sink) -Top Villa house ad inaccurate -Bent frying pan -Garbage in cinema room -Overall house cleanliness was poor (dusty, hair in two showers, etc.) Top Villas assumed no responsibility in this matter. While it is true, that except for the advertisement being inaccurate, the other issues were the fault of Reunion Resort, Top Villa is the broker to whom we pay the rental fee. They must use their leverage with Reunion if properties are not being maintained properly. Top Villa should have taken immediate action by offering compensation to the customer and then remedy the issues with Reunion; however, they choose to insinuate we ‘might’ have unplugged the pool alarm and dragged out their investigation over 2+ weeks to finally offer a 10% discount on a future rental (actually 5% considering repeat customers can already get 5%). My wife and I in all our travels have never experienced these types of shortcomings in our lodging, and worse, the lack of customer support. My wife who has worked in the hotel industry for over 25 years is appalled by all of this, especially Top Villas unwillingness to do the right thing. We did not leave with "great memories" of this house or Top Villa. We are your customer not Reunion management company, to offer 10% discount is insulting considering all these issues combined. I recommend not doing business with Top Villa, Ltd.