I have most recently returned from a holiday with topvillas, in 325 Muirfield Loop Reunion resort Orlando, DON'T GO THERE. We had a disastrous holiday, with multiple extras paid for, at overpriced items, that didn't work, we experienced air conditioning/heating that didn't work, bearing in mind this £1.8 million pound villa supposed to have regular facility management, we had water pouring through ceilings, taking over 8 hours to get someone out, then having to move rooms as nothing could be done, pretty difficult with 3 babies. We contacted topvillas Orlando and UK, and NOBODY ever attended the villa. We had 2 ton of used garbage from previous residents left outside our drive for 4 days, with vermin and large buzzards scrounging from the food debri. we paid for the heated pool, that never worked, we have multiple photographs of moldy and ripped seat covers, stained settees, a fridge that leaked all over the glazed tiled floor in the large kitchen area, making this like an ice rink. My wife and myself caught chest infections after the temperature dropped to below freezing, with NO heating in the villa, and the owner not allowing the gas fires to be used, it was like a fridge, my wife then had a burst ear drum, causing an infection, due to the severe cold conditions in the villa. We were forced to eat-out, as the villa was to cold to stay-in for ourselves and the babies, we bought extra fleeces to wear in the villa, still NOBODY visited from topvillas, we paid for extra child seats and cots, charged to us by topvillas, only to find the owner has them there free of charge. The management company that did visit us, informed us that the owner was aware of maintenance items requiring attendance, yet the extortionate price we paid for the villa did not say anything. And now topvillas fail to return phone calls that they promised us, similar to another of your holiday makers comments, topvillas blame the maintenance company !!, yet our agreement was with them, they do not want to acknowledge that they sold us the holiday from hell, and are running away from their responsibilities, again similar comments seem to appear on trip advisor. I will inform the resort owner of how customers are being treated on this resort, as this will surely effect revenue and visitors, going to such a poorly run resort. I would advise to avoid using topvillas, as they are not an honourable company, with no orals or ethics for treating customers fairly. Regards Mark Powell