Booked in 6 months earlier for July big family holiday to Disney. 6 weeks in advance told the villa had been "sold" and offered 3 substandard alternatives (less bedrooms and old furnishings) or asked to pay more for a similar property! Still have our money and no villa. Won't return calls. Not the experience we have been saving up for!
Update: Finally agreed after escalation to senior manager to provide a property which was similar but very stressful overall.
6 years ago
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