Joe Machin
UPDATE: Top Villa resolved the concerns with a full refund. Thank you. This was probably the worst experience we've had at Reunion Resort. We booked a 4 night stay through thetopvillas.com (managed by Reunion Vacation Homes). The room we originally booked, the refrigerator went out at 8:30pm, so Reunion Vacation Homes moved us to another room at 9:30pm, which they called it an "upgrade". When we entered the room, there were dirty, blood stained sheets draped across the kitchen countertop. As we walled walked through the property, one of the bedrooms was not even made up. The furniture was worn, tore and in very bad condition. We contacted Reunion vacation Homes regarding the condition of the room and the blood stained sheets, they ensured us someone will be out to take care of it. At approx 11:30pm, I called them again and they asked me to toss the blood stained sheets outside of the front door for someone to pickup. The next morning we contact Reunion Vacation Homes and TopVillas informing them we will be leaving the property and would like a refund due to horrible, unsafe conditions. They explained the most they will do is refund us the first night. Which, they charged out credit card the entire stay. Never-the-less, we disputed the charge on the credit and intend to move forward with litigation if need be. BE WARE, THEY DON'T CARE ABOUT THEIR GUESTS!
5 years ago
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Top Villas has a 3.5 average rating from 265 reviews

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