Dounia Zinbi
Beautiful place and great time but HORRIBLE CUSTOMER SERVICE. They will have you pay for heated pool but won't turn it on until you complain and their excuse is that "it was too cold and the heaters could not heat the pool". Absolutely nonsense!! We had warm weather all week except Saturday but the pool was cold Monday and Tuesday and super warm Saturday... Also, they will find any way to keep as much of your security deposit as they can. For us they said we did not leave the property on check out time but they do not have any proof. We even commented on how punctual they were when we were sitting outside and saw them arrive right at 10am. They were understaffed and could not finish cleaning the house on time for the next guest so they blamed us and said that "we prevented cleaning crew from cleaning". Watch them they are liars and will do anything to get as much money out of you as possible
5 years ago
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Top Villas has a 3.5 average rating from 265 reviews

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