This was the second time we booked "Top Villas". Our first experience was perfect. Our second however was the "Reunion Resort 4500" and the place was not up to par. The pictures online must be at least 5 years old as of Nov 2018. This is a very "Rented" home. When we showed pictures to Susannah at TopVillas they have given us a 10% discount and free pool heat off of our next booking. We have already booked and are excited to experience another great week in Florida. Thank you to Susannah and Christie for listening to our concerns and professionally addressing them.