We had a very poor experience with Top Villas (TV) in renting an Elite Property in Reunion. To be even handed and fair in my review, all the problems didn't rest with Top Villas - it was more with the management agent of the property (Magical Vacation Homes) - but I will criticise them for who they Partner with and in turn exposed us too. To explain something I didn't realise at the time of booking, when you make a booking with TV they are acting as an agent for another rental firm - so they take their commission and pass on the rest of your money to agent who manages the property, which in our case was Magical Vacation Homes in Davenport. I only found this out a week before we were due to arrive at the property (TV Reference Reunion Resort 454) when the Info Pack arrived letting us know who to contact if there were any problems. Which in our case was unfortunately Magical Vacation Homes (MVH) - when checking their website I sourced the same property (under reference RVH228) and the property for the same dates was a £1,000 cheaper on the MVH site - so I guess the difference is TV commission. But TV have the better website and marketing of their site. TV got our trip of to bad start by organising an early check in at 1pm, but forgot to impart this information MVH. So when we turned up the house hadn't been cleaned from the previous tenant stay and as you can imagine it was in a complete mess and not how you want your first impression of your vacation home to be. Thereafter things went from bad to worse, culminating in a terrible stay in the property and there was nothing TV could do to assist us with our problems - we were at the mercy of MVH. We have left a suitably poor review of MVH, but this poor review of TV is to highlight that whilst they are responsive to emails and phone calls (unlike MVH) they are ineffective in helping you with any problems. To the extent, I got the impression that MVH were even less helpful with TV's involvement - maybe because they took the booking? Who Knows. So in summary - our holiday was ruined because of who TV have partnered up with and not being upfront about who the managing agent is. If I knew I was renting from MVH at outset, after reading their reviews (and paying people to keep quiet) I would not have rented the property. *****update after posting this******** We received the following reply from MVH: 'As you booked directly through Top Villas, we are the Property Manager, where Top Villas would handle your concerns and act as the liaison between yourselves and ourselves'. But unfortunately neither addressed our concerns and it appear they both employ the blame game.