TopVillas advised me a week before my holiday to Orlando that they had double booked my 4 bed pool villa. As alternative offered me a condo for the 1st week then a move to a well below booked standard villa for the 2nd week, at no extra charge! I refused so ended up paying them an extortionate amount extra for the only other villa they had, only to arrive and find it was un finished. No curtains or blinds, minimal furniture and building site right next door. Their response was 10 % discount on next years holiday, proving without doubt they really couldn't care less !