I'm used to tracking my purchases online from the moment I submit my order. While Top Drawer does not provide that functionality, they were responsive to my inquiries. My purchase was to complete a home refresh project - the single remaining item. A set delivery date was not issued at the time of purchase and that made me a bit anxious. I like to have my expectations set. Instructions included with my purchase for reporting damages were from the manufacturer, not the seller and, it was affixed directly on the exterior of the box and were not clear. One of the nightstands was damaged. Had I purchased it in a store, I would never have selected a damaged item. It brings to questions the quality control efforts of the manufacturer. It seemed so complicated to pursue this so I just let it go.