“I ordered this item 2 months ago and I have yet to receive it. A month after I placed this order I received an incorrect tracking number according to Top Drawer, 2 weeks later I received a tracking number that states the item is on its way to me. It's been more than 2 months later and I still haven't received my item.”
Hi Monica,
Thank you for your review. We're sorry to hear you had a frustrating experience, but we appreciate you bringing this issue to my attention.
As we've checked, your order is still in transit and expected to be delivered soon. One from our team will be in touch to further assist you with your concern.
Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.
Kind Regards,
Customer Support
Top Drawer Furniture
“Ordered a sectional. It was missing one of the pieces. It's been 2 weeks and still have not even shipped the missing piece. Will never order from top drawer furniture again. Awful customer service.”
Hello Gary,
Thank you for your feedback. We always aim to deliver great products and services.
One of our team members will reach out to you so we can help you find a resolution about the status of your order.
Sincerely,
Top Drawer Furniture
“The bed side tables exceeded my expectations. The coloring matched my current furniture perfectly. The quality of the product was far above my expectations. The tables are solid and well built.”
“I’m very disappointed with a loveseat. Very poor workmanship and cheap material. Having a very hard time returning it. I will never buy from you again nor recommend you to anyone. The return policy is unheard off.”
Hi Annie,
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.
It shows that one from our Claims Department is already assisting you regarding this matter. Rest assured that we're on top of this situation and we'll resolve it to your satisfaction.
We will use the feedback to make us better and to ensure this doesn’t happen again.
Kind Regards,
Customer Support
Top Drawer Furniture
Hi William,
We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
It shows that one from our Claims Department is already in touch with you and assist you regarding this matter. Rest assured that we're on top of this situation and we'll resolve it to your satisfaction.
We appreciate your time providing this feedback. We'll use this to further improve our processes.
Kind Regards,
Customer Support
Top Drawer Furniture
Hello,
Thanks for sharing your feedback. Please accept our apologies if our service and the quality of the cushion didn't satisfy your expectation. This is not the experience we want anyone to have and we want to make things better.
One of our team members sent a message to work with you in resolving the issue.
Sincerely,
Top Drawer Furniture
Hi Gilbert,
We're sorry to know that you received a damaged item due to shipping reasons. We apologize for any inconvenience this may have caused you.
It shows that one from our Customer Support Team is already assisting you in getting replacement parts for the item you received.
We appreciate your time providing us with this feedback. We'll surely use this to further improve how we ship our products.
Kind Regards,
Customer Support
Top Drawer Furniture
Hello Alan,
Thanks for sharing your feedback. We're glad to know that you're able to work it out by building a platform around it.
Rest assured that we will use your feedback to further improve the quality of our products.
Sincerely,
Top Drawer Furniture
“The wood for the table top is quite thin. The slats have actually shrunk and developed a few cracks. I applied teak oil to prevent any more damage. Overall the table looks nice and I like dimensions. Relatively easy assembly. We added a large rectangle umbrella that looks nice and covers better than a standard round umbrella.”
Hello Angel,
Thank you for bringing this to our attention. We do apologize that it has taken the carrier longer to pick up the damaged item. We see that you have already gave the date and time for pick up to one of our team that has been given to you by the carrier which is on July 12.
We appreciate your time and effort in letting us know about your experience, and rest assured that we're taking feedback seriously as this helps us to improve further.
Kind Regards,
Customer Support
Top Drawer Furniture (edited)
“Horrible customer service. The table arrived with a cracked corner and leg which was not secure. Communications with customer service have been very slow, it's like they are hoping you will forget and not follow up. Do not buy from this company!”
