“The table is beautiful. I owned this before once. However, once unboxed, there were 2 scratches on the table. One on the top corner and one on the shelf. The outside packaging was superb so it was damaged prior to being placed inside. Very disappointed.”
Hi Chondalyn,
Thank you for bringing this to our attention. We’re sorry that the table you received didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
One from our team will be in touch with you to assist you further with your concern.
Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.
Kind Regards,
Customer Support
Top Drawer Furniture
Hello Dana,
Thanks for sharing your feedback. We are sorry the cushions didn't satisfy your expectations. It includes free return shipping for any reason.
One of our team members will send a message to work with you in resolving the issue.
Sincerely,
Top Drawer Furniture
“the table had a few screw holes which were crooked making it difficult to put together. One of the arm chairs was impossible to place arm on chair. A dowel was broken off and the screw holes were crooked and off center. So I am having to have only one chair with arms. I was unaware the articles were not put together. I had to hire someone to do this as the table was too heavy for me to lift (ie. 200#).”
Hi Sharon,
Thank you for sharing your feedback. We're sorry that there's an issue with one of the armchairs and the table. This is an uncommon instance as we always aim to deliver top-quality products.
One of our team members will get in touch with you in resolving the issue.
Sincerely,
Top Drawer Furniture
“Took awhile to receive the item, it didn't fit correctly when I did get it. Initiated a return, and have to go through an interview process to get "permission" to return the item that isn't right. It's been a few days at this point since I've been waiting for a reply as to whether or not I'm allowed to return the item. I doubt I'll ever order from them again, but should you order and need to return it, I highly suggest just putting that you no longer need it, maybe you'll be allowed to return it.”
Hi Chaundra,
We’re sorry that our Framos 82" Queen Hook-In Rail didn’t match your expectations.
Your return request is being reviewed already by our team, and please expect a response from us on how to proceed with your return.
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.
Kind Regards,
Customer Support
Top Drawer Furniture
Dear Chris,
Thanks for sharing your feedback. We’re sorry that the item you ordered didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
One from our team will be in touch with you with your return request.
We appreciate your time and effort in writing this review.
Kind Regards,
Customer Support
Top Drawer Furniture
“My very expensive curio cabinet has a stain drip on the very front and it is so noticeable. I would return it if it didn’t weigh so much and so much trouble. Something that expensive should not look like that.”
Dear Hazel,
Thanks for sharing your feedback and bringing this to our attention. We agree it should not look like this. We are very sorry for the experience.
One of our team members sent you a message to work with you in resolving the issue.
Sincerely,
Top Drawer Furniture
“The customer service is good, but in order to get an update on the furniture, I has to call in because the company wasn't letting me knownthat it was taking a long time to get the furniture in. It would have been nice to have someone reach out to me so I'm aware of what's going on. Also, when I receive the furniture, the table had dents, the paint was scratched in several areas and cracks in the wood in a few places. Other than that , they were fine.”
Hi Kelly,
Thank you for taking the time to write this, and for pointing out these issues. We work hard to give all of our customers a great experience, and we want to keep improving. Thank you for your kind words about our customer service.
Someone from our team will reach out to you regarding your concern about the order you received.
We appreciate both the kindness and the honesty.
Kind Regards,
Customer Support
Top Drawer Furniture
“No communication regarding the order or when it was supposed to be delivered. Took a long time to get the card table. Very slow from time of order to delivery. Delivery truck had the wrong address as well.”
We are very sorry you are not satisfied with the size of your item.
The following dimensions are listed in the description on the product page:
Overall Dimensions: 21.70" High x 24.40" Wide x 11.60" Deep
Drawer Dimensions: 11.20" Wide x10.60" Deep x 6.50" High
Legs: 13.40" High
Someone will be in touch with you about processing a return.
All the best,
Top Drawer Furniture
Thank you for reviewing your experience. We'd like to learn more about how we can help make your experience a positive one. Please reach out to our support team and we'd be glad to assist.
“The Artemis cabinet was delivered as a damaged product and very disappointing. One corner of the cabinet is pulled apart. The cabinet doesn’t set level because 2 of the legs didn’t have the “pads” the other two legs have. One door will not shut at all. I do not recommend Top Drawer or the manufacturer, Classic Home.”
“Company responded quickly and gave me direction- however, there was NO zipper as indicated and after we pulled a few staples up, we found that there still were no legs inside of the ottoman. This ottoman will not work for us without legs. I am quite frustrated with this product that was sent.”
“I ordered 2 of the Cottenburg nightstands. I am happy with the look as it perfectly fits in with my IKEA dresser. That said, both nightstands came damaged. I had to apply gorilla glue and additional screws to both in order to be able to use the nightstands. I was very disappointed and would have preferred the items came disassembled as it would have less like come as damaged as it did. If I were not handy, then I would have sent the nightstands back.”
Thank you for the feedback, and we are very sorry for any inconvenience this has caused. Our support team will be reaching out to you directly to make it right!
