Hello Gary,
Thank you for your feedback. We always aim to deliver great products and services.
One of our team members will reach out to you so we can help you find a resolution about the status of your order.
Sincerely,
Top Drawer Furniture
Hello Alan,
Thanks for sharing your feedback. We're glad to know that you're able to work it out by building a platform around it.
Rest assured that we will use your feedback to further improve the quality of our products.
Sincerely,
Top Drawer Furniture
“Nice looking table, but very light weight compared to my older tables. Don't think it will hold up an umbrella or I can put any weight on it. I would like a heavy-duty white plastic table.”
Hello Marlene,
Thank you for your feedback.
We are sorry to hear that you are not satisfied with the item you purchased. We also like to let you know that we offer free returns for this item.
We apologize for the inconvenience this may have caused.
All the best,
Top Drawer Furniture Team
“All in all not a bad experience however after making my purchase I found it 300.00 cheaper but tdf refused to price match…pays to do your research prior to purchasing”
Dear Jeffrey,
Thank you for bringing this to our attention. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
We appreciate your time and effort in letting us know about your experience, and rest assured that we're taking feedback seriously as this helps us to improve further.
Kind Regards,
Customer Support
Top Drawer Furniture
“None of the legs were completely strained. Extremely poor job. Plus one the receptors that the legs screw into were off and the top of the leg or what should be the base for the sofa sticks out beyond the sofa. The craftsmanship was poor and not worth the price. Warning! Although TD responded to my message that is as far as it went. No resolution acheived - customer service poor.”
Dear Kathy,
Thank you for bringing this to our attention. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
We would like the opportunity to talk and investigate your feedback further. One from our team will be in touch with you to further discuss this matter and find the best resolution possible.
We appreciate your time and effort in letting us know about your experience, and rest assured that we're taking feedback seriously as this helps us to improve further.
Kind Regards,
Customer Support
Top Drawer Furniture
Dear Philip,
Thank you for sharing your feedback with us. We're sorry that our product didn't match your expectations. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.
Rest assured that we will use this opportunity to further improve the quality of our products.
Kind Regards,
Top Drawer Furniture
Customer Support
“The delivery person never knock in my door and left the package in the hallway of the building . That's means they don't care if you lost the package”
We appreciate your feedback and would like to apologize for the problem. We do understand your concern. We use FedEx for our smaller items to be delivered.
We are very glad to hear that you did receive your product and do appreciate you letting us know about your experience.
All the best! Top Drawer Furniture
“The chairs were perfect for my table in style and finish. They are a lesser quality than I expected. I've seen plenty of metal crossback chairs and didn't expect this grade. The assembly was also challenging as the holes for the bolts did not line up. Fortunately for me I have a set dresser as a partner and he was able to get it assembled.”
“Waited forever to get these outdoor chairs. Said was in stock once i ordered they were back ordered for months finally got them never even emailed to say they arrived to our house in SC s neighbor called to tell us they were delivered . Nice chairs but hassle dealing w this company .”
“Love the desk. It’s beautiful, solid and well-made. The drawers slide easily and it wasn’t too hard to put together. For the price of the desk however, I was very disappointed that the gold legs were very scratched up. I would return and ask for another but I really need a desk right now as they start a new job on 10 May.”
“Furniture was damaged upon arrival. The box was ripped open and the furniture was exposed and got scratched up. Nice bed frame, but disappointed in overall quality.”
“Pleased with what we got for the money. This is a $250 bed. Easy to assemble. All parts where provided. Looks exactly as the picture online. Delivered on time.”
