“I ordered this item 2 months ago and I have yet to receive it. A month after I placed this order I received an incorrect tracking number according to Top Drawer, 2 weeks later I received a tracking number that states the item is on its way to me. It's been more than 2 months later and I still haven't received my item.”
Hi Monica,
Thank you for your review. We're sorry to hear you had a frustrating experience, but we appreciate you bringing this issue to my attention.
As we've checked, your order is still in transit and expected to be delivered soon. One from our team will be in touch to further assist you with your concern.
Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.
Kind Regards,
Customer Support
Top Drawer Furniture
“Ordered a sectional. It was missing one of the pieces. It's been 2 weeks and still have not even shipped the missing piece. Will never order from top drawer furniture again. Awful customer service.”
“I’m very disappointed with a loveseat. Very poor workmanship and cheap material. Having a very hard time returning it. I will never buy from you again nor recommend you to anyone. The return policy is unheard off.”
Hi Annie,
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.
It shows that one from our Claims Department is already assisting you regarding this matter. Rest assured that we're on top of this situation and we'll resolve it to your satisfaction.
We will use the feedback to make us better and to ensure this doesn’t happen again.
Kind Regards,
Customer Support
Top Drawer Furniture
Hi William,
We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
It shows that one from our Claims Department is already in touch with you and assist you regarding this matter. Rest assured that we're on top of this situation and we'll resolve it to your satisfaction.
We appreciate your time providing this feedback. We'll use this to further improve our processes.
Kind Regards,
Customer Support
Top Drawer Furniture
Hello,
Thanks for sharing your feedback. Please accept our apologies if our service and the quality of the cushion didn't satisfy your expectation. This is not the experience we want anyone to have and we want to make things better.
One of our team members sent a message to work with you in resolving the issue.
Sincerely,
Top Drawer Furniture
Hi Gilbert,
We're sorry to know that you received a damaged item due to shipping reasons. We apologize for any inconvenience this may have caused you.
It shows that one from our Customer Support Team is already assisting you in getting replacement parts for the item you received.
We appreciate your time providing us with this feedback. We'll surely use this to further improve how we ship our products.
Kind Regards,
Customer Support
Top Drawer Furniture
Hello Angel,
Thank you for bringing this to our attention. We do apologize that it has taken the carrier longer to pick up the damaged item. We see that you have already gave the date and time for pick up to one of our team that has been given to you by the carrier which is on July 12.
We appreciate your time and effort in letting us know about your experience, and rest assured that we're taking feedback seriously as this helps us to improve further.
Kind Regards,
Customer Support
Top Drawer Furniture (edited)
“Horrible customer service. The table arrived with a cracked corner and leg which was not secure. Communications with customer service have been very slow, it's like they are hoping you will forget and not follow up. Do not buy from this company!”
“Unbelievable! A relatively uncomplicated product...steel bed frame, hardware kit to assemble the frame. Basically, TWO components to ship in the package and one is missing. We did NOT receive the hardware kit, nor have we as yet received it. We have communicated with various individuals, apparently representing different entities, including a final, seemingly definitive communique that indicated a Parts Kit would be sent posthaste. Well, I realize there are Supply Chain issues but I am beginning to doubt the veracity of this stated intent.
We would have already returned this item, but alas, it came in a long cardboard box that was beat up and excessively taped (probably why the Parts Kit was missing) and not in suitable condition to return ship. I don't know if this will ever be resolved but sellers should know and accept responsibility for issues beyond just the collection of money.
Our daughter's bedroom suite should have been set up nearly a month ago. Instead, we have a pile of scrap steel. If the parts kit is not received within this next week (I am excusing them for the July 4th Holiday) then I will seek a full CREDIT, have the seller make arrangements and pay for the item return (if they want it) and pursue other avenues of "social shaming" to make others aware of this utterly unacceptable circumstance (BBB, FTC, Consumer Complaint sites, etc.). Incredibly frustrating!”
Hello Beth,
Thank you for your feedback and we are sorry for the disappointing experience. This is not the experience we want anyone to have and we want to make things better.
One of our team members is already in touch with you to resolve the issue about the missing hardware kit. We're coordinating this as well with the appropriate team for a sound resolution.
Sincerely,
Top Drawer Furniture Team
“I ordered a directors chair. It came with intact box. Quality was HORRIBLE. Cracked wood on 2 parts of chair. Staining of wood was splotchy. Worst of all, the wooden dowels were cut for the grooves (to assemble), BUT no room was made for the fabric over the dowels-impossible to assemble. I wrote back to company-told they would get back. Never did after sending photos as requested”
Hi Irving,
We always aim to deliver a great experience, and we are sorry when we don’t meet expectations. Thanks for taking the time to bring this to our attention.
We do apologize as well if we're unable to update you as soon as possible regarding the request we've submitted with the manufacturer regarding the issue you've encountered with the item you received. One from our team will be in touch with you to further assist you on this matter.
We will use the feedback to make us better and to ensure this doesn’t happen again.
Kind Regards,
Customer Support
Top Drawer Furniture
“Not even sure why Top Drawer sent me this request for a review but since they did let me share that you SHOULD ABSOLUTELY NOT ORDER from this company! I have been waiting on an in stock couch for a month now, it still has not been delivered! I have been given nothing but a run around about where the couch I paid for is actually at, I have been given three different alleged tracking numbers, have been told I cancelled the order (I didn’t), that the couch was in their warehouse in CA, then it was in a warehouse in NC all in the same day! I had to notify my credit card company what was going on, still haven’t received the couch, so who knows if I will ever get it or not. So do yourself a favor and DO NOT DO BUSINESS WITH THIS COMPANY!”
Hi Cindy,
We always aim to deliver a great experience, and we are sorry when we don’t meet expectations. Thanks for taking the time to bring this to our attention.
Your order was initially booked to be picked up at our New Jersey warehouse, but due to some circumstances, your order was picked up at our Califonia warehouse. After you called us, we contacted the courier right away who initially picked up the item and advised them to resume the order and to contact you to schedule a delivery. It shows that your order now is scheduled for delivery on 06/23/22.
We will use the feedback to make us better and to ensure this doesn’t happen again.
Kind Regards,
Customer Support
Top Drawer Furniture
Hi Tanaya,
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I appreciate you bringing this issue to our attention. We always aim to deliver a great experience, and we are sorry when we don’t meet expectations.
Based on our records you placed an order for a Queen size bed, and not for a Full-size bed. You can check the order confirmation we've sent to verify this information. Our team is waiting for your response regarding the return request you've submitted. We would appreciate it if you could check and respond to it.
We hope you have a great day ahead!
Kind Regards,
Customer Support
Top Drawer Furniture
“I never got my product! They say they shipped part of it. I pulled up my camera they were not here at all. I have no product still and its been 7 weeks since i purchased it”
Hi Melissa,
Thanks for your feedback. One of the packages of your order appeared delivered although you didn't receive it. We sent you the claim form to fill out and we have fully refunded your order.
This issue happens very rarely but if it does, we'll ensure to have it resolved as quickly as possible. We appreciate your cooperation in resolving the issue.
Regards,
Top Drawer Furniture Store
Hi Maxine,
Thanks for sharing your feedback. We are sorry the loveseat didn't satisfy your expectations. It doesn't qualify for free return shipping. You may either use our label or your chosen courier in returning the item to us.
You can check our returns and refund policy through this link: https://www.topdrawerfurniturestore.com/pages/return-policy
Sincerely,
Top Drawer Furniture
Hi Nolan,
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I appreciate you bringing this issue to our attention. We always aim to deliver a great experience, and we are sorry when we don’t meet expectations.
We will use the feedback to make us better.
We hope you have a great day ahead!
Kind Regards,
Customer Support
Top Drawer Furniture
“The worst, I would have given this company a zero star review if possible. The order was sent to wrong address and then when it finally arrived it was broken and it had missing parts (it was obviously been put together by someone else and sent to me that way, a first time customer, so no quality control whatsoever). When I called about the issue I could never speak with a manager or supervisor, someone always answer the phone but all they do is rely the message as they have no power of making decisions. The whole situation quickly escalated and I just wanted a full refund, their policy states refund within 30 days, and nowhere it mentions the items that are not qualified for a refund, other wise I would have never bought the item. They tried to send me a new item but I had already purchased something else cause I was having guests that weekend ( it was a bed frame), that’s when I tried to get a full refund. In the end they only refunded $42.57 out of $104.48, they made me pay for the second item that was shipped to me, I refused the item when it arrived so they charged me for that shipping when in the first place I had not agreed to this resolution. It is their way or no way.”
Hi Claudia,
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I appreciate you bringing this issue to our attention. We always aim to deliver a great experience, and we are sorry when we don’t meet expectations.
Our support team sprang into action when you first contacted us to let us know you received a message FedEx had delivered your package, but you couldn’t find the box. We immediately dispatched a replacement item to minimize any inconvenience caused. We understand the lost package eventually showed up a day or two later (but had suffered some shipping damage), and you also received the replacement a day or two thereafter in perfect condition. Because the products were subsequently returned for a reason of no longer needed/wanted, we pass along the cost we pay to the shipping carrier for the return shipping.
We will use the feedback to make us better and to ensure this doesn’t happen again.
We hope you have a great day ahead!
Kind Regards,
Customer Support
Top Drawer Furniture
“My experience has been awful and a disappointment! I placed my order over a
month ago, paid for it and you sent the wrong
color item. We sent it back after much hassle
from you send you many forms of proof. Finally
I was sent a return label and I am still waiting
for merchandise I originally ordered and have
paid for ! Should I be pleased with your service?
Let’s start by delivering what I ordered!!!!!
A very unhappy customer
Debbie Fixler
Where’s my merchandise???????????”
Hi Debbie,
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
One from our Customer Support Team will be in touch with you, to further assist you with your concern.
We appreciate your time and effort in writing this review.
Kind Regards,
Customer Support
Top Drawer Furniture
Hi Debra,
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations.
Thanks for taking the time to bring this to our attention. We will use the feedback to help us further improve our products and processes. We appreciate your time and effort in writing this review.
Kind Regards,
Customer Support
Top Drawer Furniture
