Dear Jennifer,
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
We are looking into this issue and hope to resolve it promptly and accurately. Someone from our team will be in touch with you to further assist you with your concerns.
Kind Regards,
Customer Support
Top Drawer Furniture
“Product has no value. No integrity. Just something that looks like a seat cushion, made to sell. I wouldn't buy it if I saw it in person. Disappointed in this purchase.”
Hi James,
Thanks for sharing your feedback. We are sorry the product didn't satisfy your expectations. If you are not satisfied with the cushions for any reason, it includes free return shipping.
One of our team members will send a message to work with you in resolving the issue.
Sincerely,
Top Drawer Furniture
Hi Janette,
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
Your item is eligible for a free return, and one from our team will be in touch to further assist you.
We appreciate your patience and understanding.
Kind Regards,
Customer Support
Top Drawer Furniture
Hello Mark,
Thank you for your feedback and we are sorry for the disappointing experience. This is not the experience we want anyone to have and we want to make things better.
One of our team members is already in touch with you to resolve the issue about the bedrails. We are coordinating this as well with the appropriate team for a sound resolution.
Sincerely,
Top Drawer Furniture Team
“Not happy that I purchased this palm tree and I never received it because they said it was damaged , but they also said that it came to my address and I refused it but I did not ever get it. I did get a refund but I still wonder if you ever even had this item and all this is made up story. I never received any pictures showing the damaged tree . Which I would of thought you would of sent me this to prove it was actually damaged . Bad business in my mind to advertise a nice product that I really wanted.”
Greetings Greg,
Thank you for providing a review of your purchase. This is not the experience we want anyone to have. We received a notification from UPS that the package was damaged in transit and they discarded most of it without giving us any photos. We want nothing more than for you to receive your palm tree, but unfortunately, there were no more in stock so we issued a full refund.
We sincerely apologize for this inconvenience and we appreciate you shopping with us and giving us a try.
Regards,
Top Drawer Furniture Team
“I contacted them within 5 minutes of placing the order to cancel it, but they claim they couldn't. So I had to pay $50.00 to return it. Customer service is terrible and difficult to communicate with.”
Hello!
Thank you for your feedback and we’re sorry about your experience. We take your feedback very seriously. We try to honor any request to cancel an order, but it seems that we were a little too quick with shipping on this one.
We apologize that this uncommon incident didn’t match your expectation. One of our team members will get in touch with you to make things better and work toward earning back your business.
Top Drawer Furniture
Customer Support
“will never buy another item from top drawer took me hunting down there office for an order number that was 10 days. they took my money the moment I placed order march 5th for my couch. they never sent eta of my couch it is now april they are blaming manufacturer,the trucking company.couch was to be at my address no longer than 2 to 5 weeks from date they took my money have no clue when I will see my couch to this day”
Thank you for sharing your feedback. This is not how we wish to present our business to you and we want to make things right. Please note that our 2-5 week delivery schedule is still within the timeframe. We have contacted the courier and they told us that your freight will be in the MN terminal within the week. Once it arrives, they'll give you a call to schedule a delivery appointment. You may opt to call them directly to track the status of the shipment. We have sent the courier's phone # and reference # to your email.
All the best,
Top Drawer Furniture
“You product stated it would fit all cal king bed frames, it did not fit mine, so I had to return it . Now I will lise $75:(( ups tractkng # 1Z44R7R60392821691. Order # TDF-18803 RA# E9ZMMBQB”
Hello Peter,
Thank you for writing us your feedback. Please note that we take them very seriously and not take them for granted. We are truly sorry you feel the way you do and trust us, we do not mean to disappoint you. The bed rail is now in transit to us, thanks for shipping it back. Our team is currently reaching out to find you a suitable resolution. We hope we can make things right. Please call us back at our number 877-959-4568 or kindly check your inbox for an email from us.
Hello Yohni,
Thank you for sharing your feedback and we are sorry for the disappointing experience. We apologize for not getting it right and want to make things better.
One of our team members will be in touch and work with you to resolve the issue.
Sincerely,
Top Drawer Furniture Team
“I received a settee with missing nailhead trim, a hole, and no hardware or mounting plates to attach the legs. I was offered a $20 credit to keep what amounts to a Factory Defect item. Nope. No thanks.”
We are very sorry for receiving an item that was missing some parts. I see our team has now resolved the issue with you. Thank you for the feedback about your experience and we are very sorry for any inconvenience this has caused.
“The item was supposed to be a polar bear but looks more like a pig in side view. Plus multiple broken pieces in the flimsy cardboard box it is shipped in.
There are no instructions on how to return it. I attempted to send to a location on a tag but the cost to ship was nearly half the original price.”
Hi David. Thank you for bringing it to our attention.
We appreciate your feedback and we are really sorry to hear that your item was delivered with damages to it and also it was not what you expected. We are happy to assist you to return it for a full refund. We have sent an email to you with the instructions for returning.
We sincerely apologize for any inconvenience and we will be waiting to hear from you.
All the best! Top Drawer Furniture Team.
“I was bummed that these arrived dinked and scratched in a few places. The back leather piece that slides in doesn’t line up flush with the metal on 2 of the 4 chairs I bought. A lot of the wrinkles in the leather smoothed out after a few days but nothing is going to help the scratches in the leather or dinks in the metal. The packages arrived on time but the boxes were really damaged. I love this style of chair was hoping for better quality.”
“I received my order. The order was incomplete. I called to request a return and the phone number on their website rerouted me to different numbers to get me to a voicemail system where I left a message that was never returned. Highly disappointed and will never purchase from them again.”
“I am giving a low score and I have not even received my furniture yet. And that is the point. The delivery service they use to deliver the package only goes to Tampa once a week. Its not like Tampa is some remote location. As a result I have to wait weeks to get the furniture. While I know there are delivery issues related to Covid, I do not feel the Tampa once a week falls under that category. So the furniture may be the nicest stuff in the world (I will not know for at least another week) but the whole delivery nightmare has already ruined the experience.”
Thank you for the feedback about your experience with the shipping provider. In addition to standard parcel carriers like UPS and FedEx, we also use numerous regional and national specialized furniture delivery contractors for oversized or extremely heavy items. We always welcome feedback about the shipping experience. We use this information as we continually reevaluate which carriers we utilize in the future, based on this valuable feedback. We apologize for the delay in receiving your item and any inconvenience this has caused.
“Product tore before I put it together. Not well made. Asked to cancel my order that I made on Saturday. Sunday I phoned and texted. The order had not shipped yet. No response and the items came anyway. Beware of weight restrictions. Color not as shown.”
