“My order arrived broken which I get happens but I have emailed customer service and no answer. Can someone help and I’m happy to change the review to positive.”
“One of the shelf was defected. Called Ashley’s furniture for a replacement part. Was initially told it’ll ship in 3-5 business days. After 10 days of waiting, I called back and now being told that it’s back ordered and expect another 10-14 days. The predrilled holes were randomly placed all over the defected shelf. Could not assemble the bed.”
“The order was delayed after I made sure it arrived before Christmas. The quality is poor materials and the drawer guides were all loose and I had to repair them myself.”
“I still have not received my table. This was ordered on 9/10 and your delivery service still has not taken it of the truck. RAC transport is making you look very bad.. I don't know if it has been damaged, its definitely not delivered on time and still has not been delivered”
“Disappointed and wish I would have purchased from another company. I specifically ordered my furniture from this company because it seemed that I would get my furniture quickly - within a few days.
I ordered my furniture a month ago and it still hasn't shipped. I don't know what's happening and I'm not even sure if I'll get what I ordered or if I will even get my money back.”
“After I placed my order, and one item was shipped they decided to let me know that the two other items were out of stock and it wouldn’t be shipped for weeks. I thought that was terrible customer service, and I’ll never purchase anything from this company again. They offered a refund, but I’d have to wait a week to get my money back to buy an item elsewhere.”
Thank you for the feedback about your experience. This information is very important as we look for ways to improve our service. We are very sorry for the delay with part of your order, we know this can be frustrating and we apologize for any inconvenience this may have caused. It looks like everything has been delivered and we hope you are enjoying your new furniture.
“If I could give this company a zero, I would. Their customer service manager, Anita, has left a bad taste in several customers mouths (from what I can tell from other reviews and my own personal experience) and I hope that the company takes notice.”
We appreciate the feedback and are very sorry for your experience with one of our team members. We value your feedback and will use this information to improve our services.
Hello and thank you for reviewing our service. I'm very sorry you are missing your item! Thank you for bringing this to our attention. We have sent you a private direct message to resolve this issue.
Greetings and thank you for the feedback about your experience. We are very sorry for any inconvenience this may have caused. The unprecedented response to COVID-19 has resulted in some unanticipated shipping delays with package delivery services - in this case, two extra business days from the originally quoted delivery timeframe. We have strived to stay in constant contact and keep everyone informed. I know it is very disappointing to wait a few extra days for a package and then have it arrived damaged, and we take full responsibility. A replacement has already been sent and we will be following up with you via private message to help resolve any other issues. Thanks and have a great day!
“If we were handing out letter grades Top Drawer would receive a solid F. I received my night stand and the top drawer is cemented shut and will not open. The bottom drawer is not attached to the frame of the night stand at all so it is completely unsecured and you can see the screws where the rail is supposed to attach to the frame... I have called 4-5 times, emailed 7 times over the last week and only received ONE response the first day asking for pictures... which I sent immediately. I have received NO correspondence from them since. I am so thoroughly disappointed at the lack of response and customer service regarding this simple return of a useless product.”
Greetings and thank you for the feedback. We are very sorry your item arrived damaged and for any inconvenience this may have caused. We have tried to reach you on several occasions, by phone and email, but have not been successful. We have also dispatched UPS to your home twice with a label to pick up the damaged item for return, but they have reported the item was not ready or available for pickup. We really want to help! Please contact us back so that we can resolve this issue.
