“My shipment arrived damaged and with a key part missing that must have fallen out of the damaged box. I jerry-rigged it using my old supports to make it work. I later contacted Top Drawer Furniture to let them know and not ask for anything in return. I only wanted to let them know the packing used for shipping was not strong enough for the product being shipped.
Shortly thereafter, I heard from Top Drawer Furniture and they were more responsive and accommodating than ever expected. They are truly a customer centric business. I will happily do business with them in the future. Ordering from them is not a risk like it is with so many other online companies.
Well done Top Drawer Furniture!”
Hello Michael,
Thank you for your feedback about the packaging for this item. We apologize for any inconvenience caused by this situation. Our team will reach out to you directly to resolve this to your satisfaction.
Thank you, and have a pleasant day!
Top Drawer Furniture
Customer Support
“There was some damage to my furniture when it was delivered. I sent a picture and note to customer service. They were quick with their response and sent choices as to how the problem could be corrected.
CS was great to work with. I love my new furniture and the problem was resolved quickly.”
“I contacted them within 5 minutes of placing the order to cancel it, but they claim they couldn't. So I had to pay $50.00 to return it. Customer service is terrible and difficult to communicate with.”
Hello!
Thank you for your feedback and we’re sorry about your experience. We take your feedback very seriously. We try to honor any request to cancel an order, but it seems that we were a little too quick with shipping on this one.
We apologize that this uncommon incident didn’t match your expectation. One of our team members will get in touch with you to make things better and work toward earning back your business.
Top Drawer Furniture
Customer Support
“You product stated it would fit all cal king bed frames, it did not fit mine, so I had to return it . Now I will lise $75:(( ups tractkng # 1Z44R7R60392821691. Order # TDF-18803 RA# E9ZMMBQB”
Hello Peter,
Thank you for writing us your feedback. Please note that we take them very seriously and not take them for granted. We are truly sorry you feel the way you do and trust us, we do not mean to disappoint you. The bed rail is now in transit to us, thanks for shipping it back. Our team is currently reaching out to find you a suitable resolution. We hope we can make things right. Please call us back at our number 877-959-4568 or kindly check your inbox for an email from us.
Hello Yohni,
Thank you for sharing your feedback and we are sorry for the disappointing experience. We apologize for not getting it right and want to make things better.
One of our team members will be in touch and work with you to resolve the issue.
Sincerely,
Top Drawer Furniture Team
“No communication regarding the order or when it was supposed to be delivered. Took a long time to get the card table. Very slow from time of order to delivery. Delivery truck had the wrong address as well.”
“The bed side tables exceeded my expectations. The coloring matched my current furniture perfectly. The quality of the product was far above my expectations. The tables are solid and well built.”
Hello,
Thanks for sharing your feedback. Please accept our apologies if our service and the quality of the cushion didn't satisfy your expectation. This is not the experience we want anyone to have and we want to make things better.
One of our team members sent a message to work with you in resolving the issue.
Sincerely,
Top Drawer Furniture
Hi Gilbert,
We're sorry to know that you received a damaged item due to shipping reasons. We apologize for any inconvenience this may have caused you.
It shows that one from our Customer Support Team is already assisting you in getting replacement parts for the item you received.
We appreciate your time providing us with this feedback. We'll surely use this to further improve how we ship our products.
Kind Regards,
Customer Support
Top Drawer Furniture
Hi Maxine,
Thanks for sharing your feedback. We are sorry the loveseat didn't satisfy your expectations. It doesn't qualify for free return shipping. You may either use our label or your chosen courier in returning the item to us.
You can check our returns and refund policy through this link: https://www.topdrawerfurniturestore.com/pages/return-policy
Sincerely,
Top Drawer Furniture
Hi Nolan,
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I appreciate you bringing this issue to our attention. We always aim to deliver a great experience, and we are sorry when we don’t meet expectations.
We will use the feedback to make us better.
We hope you have a great day ahead!
Kind Regards,
Customer Support
Top Drawer Furniture
“Two gentlemen showed up and carried a dresser and nightstand to the second floor, asked me where I wanted the furniture placed, put the legs on and the drawers in, and took away all the packaging. They were professional and courteous. Great experience!”
“I placed the order with Top Drawer on April 21st and my furniture was delivered June 4th. So in our country today that is pretty quick. Communication with the Warehouse Delivery people at times was difficult to hear and understand the person I was speaking to but things worked out well. The two men who actually delivered my furniture were great. So overall our experience was VERY GOOD and we would order with Top Drawer Furniture. I think patience is the key to living now (post pandemic)”
“My experience has been awful and a disappointment! I placed my order over a
month ago, paid for it and you sent the wrong
color item. We sent it back after much hassle
from you send you many forms of proof. Finally
I was sent a return label and I am still waiting
for merchandise I originally ordered and have
paid for ! Should I be pleased with your service?
Let’s start by delivering what I ordered!!!!!
A very unhappy customer
Debbie Fixler
Where’s my merchandise???????????”
Hi Debbie,
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
One from our Customer Support Team will be in touch with you, to further assist you with your concern.
We appreciate your time and effort in writing this review.
Kind Regards,
Customer Support
Top Drawer Furniture
Hi Debra,
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations.
Thanks for taking the time to bring this to our attention. We will use the feedback to help us further improve our products and processes. We appreciate your time and effort in writing this review.
Kind Regards,
Customer Support
Top Drawer Furniture
Dear Jennifer,
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
We are looking into this issue and hope to resolve it promptly and accurately. Someone from our team will be in touch with you to further assist you with your concerns.
Kind Regards,
Customer Support
Top Drawer Furniture
Dear Chris,
Thanks for sharing your feedback. We’re sorry that the item you ordered didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
One from our team will be in touch with you with your return request.
We appreciate your time and effort in writing this review.
Kind Regards,
Customer Support
Top Drawer Furniture
