Unbelievable! A relatively uncomplicated product...steel bed frame, hardware kit to assemble the frame. Basically, TWO components to ship in the package and one is missing. We did NOT receive the hardware kit, nor have we as yet received it. We have communicated with various individuals, apparently representing different entities, including a final, seemingly definitive communique that indicated a Parts Kit would be sent posthaste. Well, I realize there are Supply Chain issues but I am beginning to doubt the veracity of this stated intent. We would have already returned this item, but alas, it came in a long cardboard box that was beat up and excessively taped (probably why the Parts Kit was missing) and not in suitable condition to return ship. I don't know if this will ever be resolved but sellers should know and accept responsibility for issues beyond just the collection of money. Our daughter's bedroom suite should have been set up nearly a month ago. Instead, we have a pile of scrap steel. If the parts kit is not received within this next week (I am excusing them for the July 4th Holiday) then I will seek a full CREDIT, have the seller make arrangements and pay for the item return (if they want it) and pursue other avenues of "social shaming" to make others aware of this utterly unacceptable circumstance (BBB, FTC, Consumer Complaint sites, etc.). Incredibly frustrating!