Thank you for the feedback, and we are very sorry for any inconvenience this has caused. Our support team will be reaching out to you directly to make it right!
Thank you for providing feedback about your experience. We are sincerely sorry for the delay in availability of this item. Due to COVID-19 situation, it has resulted in unprecedented delays in receiving additional stock of some items. We are sorry for any inconvenience this has caused. The chairs look beautiful in your home and we hope you enjoy them!
We are very sorry for any inconvenience this has caused. We have reached out to you directly and are committed to resolve any problems you are experiencing.
Greetings,
Thank you for the feedback. We are very sorry this order did not meet expectations. We have reached out to you directly to see what we may do to help resolve any issues you have experienced. We hope to hear back from you soon. We sincerely apologize for any inconvenience.
Thanks,
Top Drawer
“My original order was stuck in "shipping labeling." After I inquired about it, it was reordered. It arrived in a broken box, and the shelf itself was extremely damaged. I cannot make arrangements to return it, so I am keeping it, but I am very disappointed with my purchase.”
Greetings,
Thank you for the feedback. We are very sorry your item arrived damaged and for any inconvenience this may have caused. We would love an opportunity to make this right and address any and all problems. We have sent you a separate message and look forward to hearing back from you soon. Thanks and have a wonderful day.
Top Drawer
Thank you for the review and bringing this to our attention. We are sorry to hear that an item arrived damaged. We have sent you a separate email with some options to resolve this unfortunate situation. We look forward to resolving this to your satisfaction.