“My experience has been awful and a disappointment! I placed my order over a
month ago, paid for it and you sent the wrong
color item. We sent it back after much hassle
from you send you many forms of proof. Finally
I was sent a return label and I am still waiting
for merchandise I originally ordered and have
paid for ! Should I be pleased with your service?
Let’s start by delivering what I ordered!!!!!
A very unhappy customer
Debbie Fixler
Where’s my merchandise???????????”
Hi Debbie,
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
One from our Customer Support Team will be in touch with you, to further assist you with your concern.
We appreciate your time and effort in writing this review.
Kind Regards,
Customer Support
Top Drawer Furniture
“Received chairs in timely fashion. One chair was cracked. Spoke with Tdf and appropriate action taken. Took a little longer than I thought it would but received replacement..”
Hi Debra,
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations.
Thanks for taking the time to bring this to our attention. We will use the feedback to help us further improve our products and processes. We appreciate your time and effort in writing this review.
Kind Regards,
Customer Support
Top Drawer Furniture
Dear Jennifer,
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
We are looking into this issue and hope to resolve it promptly and accurately. Someone from our team will be in touch with you to further assist you with your concerns.
Kind Regards,
Customer Support
Top Drawer Furniture
“Took awhile to receive the item, it didn't fit correctly when I did get it. Initiated a return, and have to go through an interview process to get "permission" to return the item that isn't right. It's been a few days at this point since I've been waiting for a reply as to whether or not I'm allowed to return the item. I doubt I'll ever order from them again, but should you order and need to return it, I highly suggest just putting that you no longer need it, maybe you'll be allowed to return it.”
Hi Chaundra,
We’re sorry that our Framos 82" Queen Hook-In Rail didn’t match your expectations.
Your return request is being reviewed already by our team, and please expect a response from us on how to proceed with your return.
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.
Kind Regards,
Customer Support
Top Drawer Furniture
Dear Chris,
Thanks for sharing your feedback. We’re sorry that the item you ordered didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
One from our team will be in touch with you with your return request.
We appreciate your time and effort in writing this review.
Kind Regards,
Customer Support
Top Drawer Furniture
“My son had a little difficulty with the assembly on the 2nd chair, it was missing 2 pegs for each arm rests but it was stabilized by the bolts. At first the holes for the bolts to connect the seat and the back rest can’t be aligned but my husband fixed the problem. The chair is sturdy and the design goes very well with my sofa. I’m satisfied with my purchase!”
“There was some damage to my furniture when it was delivered. I sent a picture and note to customer service. They were quick with their response and sent choices as to how the problem could be corrected.
CS was great to work with. I love my new furniture and the problem was resolved quickly.”
“Product has no value. No integrity. Just something that looks like a seat cushion, made to sell. I wouldn't buy it if I saw it in person. Disappointed in this purchase.”
Hi James,
Thanks for sharing your feedback. We are sorry the product didn't satisfy your expectations. If you are not satisfied with the cushions for any reason, it includes free return shipping.
One of our team members will send a message to work with you in resolving the issue.
Sincerely,
Top Drawer Furniture
Hi Janette,
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
Your item is eligible for a free return, and one from our team will be in touch to further assist you.
We appreciate your patience and understanding.
Kind Regards,
Customer Support
Top Drawer Furniture
“All in all not a bad experience however after making my purchase I found it 300.00 cheaper but tdf refused to price match…pays to do your research prior to purchasing”
Dear Jeffrey,
Thank you for bringing this to our attention. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
We appreciate your time and effort in letting us know about your experience, and rest assured that we're taking feedback seriously as this helps us to improve further.
Kind Regards,
Customer Support
Top Drawer Furniture
