“I never got my product! They say they shipped part of it. I pulled up my camera they were not here at all. I have no product still and its been 7 weeks since i purchased it”
Hi Melissa,
Thanks for your feedback. One of the packages of your order appeared delivered although you didn't receive it. We sent you the claim form to fill out and we have fully refunded your order.
This issue happens very rarely but if it does, we'll ensure to have it resolved as quickly as possible. We appreciate your cooperation in resolving the issue.
Regards,
Top Drawer Furniture Store
Hi Maxine,
Thanks for sharing your feedback. We are sorry the loveseat didn't satisfy your expectations. It doesn't qualify for free return shipping. You may either use our label or your chosen courier in returning the item to us.
You can check our returns and refund policy through this link: https://www.topdrawerfurniturestore.com/pages/return-policy
Sincerely,
Top Drawer Furniture
Hi Nolan,
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I appreciate you bringing this issue to our attention. We always aim to deliver a great experience, and we are sorry when we don’t meet expectations.
We will use the feedback to make us better.
We hope you have a great day ahead!
Kind Regards,
Customer Support
Top Drawer Furniture
“The worst, I would have given this company a zero star review if possible. The order was sent to wrong address and then when it finally arrived it was broken and it had missing parts (it was obviously been put together by someone else and sent to me that way, a first time customer, so no quality control whatsoever). When I called about the issue I could never speak with a manager or supervisor, someone always answer the phone but all they do is rely the message as they have no power of making decisions. The whole situation quickly escalated and I just wanted a full refund, their policy states refund within 30 days, and nowhere it mentions the items that are not qualified for a refund, other wise I would have never bought the item. They tried to send me a new item but I had already purchased something else cause I was having guests that weekend ( it was a bed frame), that’s when I tried to get a full refund. In the end they only refunded $42.57 out of $104.48, they made me pay for the second item that was shipped to me, I refused the item when it arrived so they charged me for that shipping when in the first place I had not agreed to this resolution. It is their way or no way.”
Hi Claudia,
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I appreciate you bringing this issue to our attention. We always aim to deliver a great experience, and we are sorry when we don’t meet expectations.
Our support team sprang into action when you first contacted us to let us know you received a message FedEx had delivered your package, but you couldn’t find the box. We immediately dispatched a replacement item to minimize any inconvenience caused. We understand the lost package eventually showed up a day or two later (but had suffered some shipping damage), and you also received the replacement a day or two thereafter in perfect condition. Because the products were subsequently returned for a reason of no longer needed/wanted, we pass along the cost we pay to the shipping carrier for the return shipping.
We will use the feedback to make us better and to ensure this doesn’t happen again.
We hope you have a great day ahead!
Kind Regards,
Customer Support
Top Drawer Furniture
“Two gentlemen showed up and carried a dresser and nightstand to the second floor, asked me where I wanted the furniture placed, put the legs on and the drawers in, and took away all the packaging. They were professional and courteous. Great experience!”
“Love my new round table and chairs. Beautiful craftsmanship, careful packaging and timely delivery made me happy. Wonderful company to work with as we had a small hiccup and they fixed it right away. Perfection!”
“I placed an order yesterday, but never received an email or other confirmation, so I called customer service. It turned out that I had mis-typed my email address. Tammy was very helpful, quickly calling up my order using my phone number. She corrected my typing error and sent me my order details & confirmation within seconds. Great customer service, and kudos to Tammy! 👍😄. I cannot comment on delivery, as the order was just placed.”
“My experience with Top Drawer was wonderful. The shipment company was an issue. I contacted TD and recieved quick personal response on multiple occasions until we got the issue solved. Cant say enough for the wonderful TD service and follow through. Will shop TD again. 5 stars service.”
“Looks
high, but easy enough to cut to size (with a saw). It covers a 70+ year old radiator and changes the look of the entire room. Color was perfect.”
“I placed the order with Top Drawer on April 21st and my furniture was delivered June 4th. So in our country today that is pretty quick. Communication with the Warehouse Delivery people at times was difficult to hear and understand the person I was speaking to but things worked out well. The two men who actually delivered my furniture were great. So overall our experience was VERY GOOD and we would order with Top Drawer Furniture. I think patience is the key to living now (post pandemic)”
