“Very happy with my small twin mattress for my cargo trailer conversion project. Customer service was great, the mattress arrived on time and sleeps good too. No complaints.”
Hello Mark,
Thank you for your feedback and we are sorry for the disappointing experience. This is not the experience we want anyone to have and we want to make things better.
One of our team members is already in touch with you to resolve the issue about the bedrails. We are coordinating this as well with the appropriate team for a sound resolution.
Sincerely,
Top Drawer Furniture Team
“Furniture was delivered on the timeline that was promised. furniture arrived it was placed in the space. the delivery men were considerate when handling the boxes. Notice that the screws were missing for the mirror. called customer service and it was mailed within days.”
“Arrived as expected. I will say I was a bit hesitant when I saw how beat up the box was but once I opened it, it was all good. The packing protected it from all the pokes it had.”
“My very expensive curio cabinet has a stain drip on the very front and it is so noticeable. I would return it if it didn’t weigh so much and so much trouble. Something that expensive should not look like that.”
Dear Hazel,
Thanks for sharing your feedback and bringing this to our attention. We agree it should not look like this. We are very sorry for the experience.
One of our team members sent you a message to work with you in resolving the issue.
Sincerely,
Top Drawer Furniture
“None of the legs were completely strained. Extremely poor job. Plus one the receptors that the legs screw into were off and the top of the leg or what should be the base for the sofa sticks out beyond the sofa. The craftsmanship was poor and not worth the price. Warning! Although TD responded to my message that is as far as it went. No resolution acheived - customer service poor.”
Dear Kathy,
Thank you for bringing this to our attention. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
We would like the opportunity to talk and investigate your feedback further. One from our team will be in touch with you to further discuss this matter and find the best resolution possible.
We appreciate your time and effort in letting us know about your experience, and rest assured that we're taking feedback seriously as this helps us to improve further.
Kind Regards,
Customer Support
Top Drawer Furniture
“Not happy that I purchased this palm tree and I never received it because they said it was damaged , but they also said that it came to my address and I refused it but I did not ever get it. I did get a refund but I still wonder if you ever even had this item and all this is made up story. I never received any pictures showing the damaged tree . Which I would of thought you would of sent me this to prove it was actually damaged . Bad business in my mind to advertise a nice product that I really wanted.”
Greetings Greg,
Thank you for providing a review of your purchase. This is not the experience we want anyone to have. We received a notification from UPS that the package was damaged in transit and they discarded most of it without giving us any photos. We want nothing more than for you to receive your palm tree, but unfortunately, there were no more in stock so we issued a full refund.
We sincerely apologize for this inconvenience and we appreciate you shopping with us and giving us a try.
Regards,
Top Drawer Furniture Team
Dear Philip,
Thank you for sharing your feedback with us. We're sorry that our product didn't match your expectations. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.
Rest assured that we will use this opportunity to further improve the quality of our products.
Kind Regards,
Top Drawer Furniture
Customer Support
“The customer service is good, but in order to get an update on the furniture, I has to call in because the company wasn't letting me knownthat it was taking a long time to get the furniture in. It would have been nice to have someone reach out to me so I'm aware of what's going on. Also, when I receive the furniture, the table had dents, the paint was scratched in several areas and cracks in the wood in a few places. Other than that , they were fine.”
Hi Kelly,
Thank you for taking the time to write this, and for pointing out these issues. We work hard to give all of our customers a great experience, and we want to keep improving. Thank you for your kind words about our customer service.
Someone from our team will reach out to you regarding your concern about the order you received.
We appreciate both the kindness and the honesty.
Kind Regards,
Customer Support
Top Drawer Furniture
“I contacted them within 5 minutes of placing the order to cancel it, but they claim they couldn't. So I had to pay $50.00 to return it. Customer service is terrible and difficult to communicate with.”
Hello!
Thank you for your feedback and we’re sorry about your experience. We take your feedback very seriously. We try to honor any request to cancel an order, but it seems that we were a little too quick with shipping on this one.
We apologize that this uncommon incident didn’t match your expectation. One of our team members will get in touch with you to make things better and work toward earning back your business.
Top Drawer Furniture
Customer Support
“My shipment arrived damaged and with a key part missing that must have fallen out of the damaged box. I jerry-rigged it using my old supports to make it work. I later contacted Top Drawer Furniture to let them know and not ask for anything in return. I only wanted to let them know the packing used for shipping was not strong enough for the product being shipped.
Shortly thereafter, I heard from Top Drawer Furniture and they were more responsive and accommodating than ever expected. They are truly a customer centric business. I will happily do business with them in the future. Ordering from them is not a risk like it is with so many other online companies.
Well done Top Drawer Furniture!”
Hello Michael,
Thank you for your feedback about the packaging for this item. We apologize for any inconvenience caused by this situation. Our team will reach out to you directly to resolve this to your satisfaction.
Thank you, and have a pleasant day!
Top Drawer Furniture
Customer Support
“will never buy another item from top drawer took me hunting down there office for an order number that was 10 days. they took my money the moment I placed order march 5th for my couch. they never sent eta of my couch it is now april they are blaming manufacturer,the trucking company.couch was to be at my address no longer than 2 to 5 weeks from date they took my money have no clue when I will see my couch to this day”
Thank you for sharing your feedback. This is not how we wish to present our business to you and we want to make things right. Please note that our 2-5 week delivery schedule is still within the timeframe. We have contacted the courier and they told us that your freight will be in the MN terminal within the week. Once it arrives, they'll give you a call to schedule a delivery appointment. You may opt to call them directly to track the status of the shipment. We have sent the courier's phone # and reference # to your email.
All the best,
Top Drawer Furniture
