“You product stated it would fit all cal king bed frames, it did not fit mine, so I had to return it . Now I will lise $75:(( ups tractkng # 1Z44R7R60392821691. Order # TDF-18803 RA# E9ZMMBQB”
Hello Peter,
Thank you for writing us your feedback. Please note that we take them very seriously and not take them for granted. We are truly sorry you feel the way you do and trust us, we do not mean to disappoint you. The bed rail is now in transit to us, thanks for shipping it back. Our team is currently reaching out to find you a suitable resolution. We hope we can make things right. Please call us back at our number 877-959-4568 or kindly check your inbox for an email from us.
Hello Yohni,
Thank you for sharing your feedback and we are sorry for the disappointing experience. We apologize for not getting it right and want to make things better.
One of our team members will be in touch and work with you to resolve the issue.
Sincerely,
Top Drawer Furniture Team
“No communication regarding the order or when it was supposed to be delivered. Took a long time to get the card table. Very slow from time of order to delivery. Delivery truck had the wrong address as well.”
“The night stand advertised was a match to a bedroom set that was shorted me one night stand on the initial order. I was pleasantly surprised to know you actually had one in stock. Now the bedroom set is complete The nightstand was shipped as ordered.”
We are very sorry you are not satisfied with the size of your item.
The following dimensions are listed in the description on the product page:
Overall Dimensions: 21.70" High x 24.40" Wide x 11.60" Deep
Drawer Dimensions: 11.20" Wide x10.60" Deep x 6.50" High
Legs: 13.40" High
Someone will be in touch with you about processing a return.
All the best,
Top Drawer Furniture
Thank you for reviewing your experience. We'd like to learn more about how we can help make your experience a positive one. Please reach out to our support team and we'd be glad to assist.
“I am always hesitant to deal with an online company that I have not purchased from before and tend to stick with Amazon for most things. Amazon did not carry this product so I went ahead with Top Drawer. The purchase was seamless and the shipping fast. Don't hesitate to deal with this company - you're in good hands!”
“The delivery person never knock in my door and left the package in the hallway of the building . That's means they don't care if you lost the package”
We appreciate your feedback and would like to apologize for the problem. We do understand your concern. We use FedEx for our smaller items to be delivered.
We are very glad to hear that you did receive your product and do appreciate you letting us know about your experience.
All the best! Top Drawer Furniture
“The service was great I got the stuff on time , the desk was just ok , not the best quality . if you compare the high gloss products with ikea there is no comparison. If ikea had a similar desk I would have chosen ikea.”
“I received a settee with missing nailhead trim, a hole, and no hardware or mounting plates to attach the legs. I was offered a $20 credit to keep what amounts to a Factory Defect item. Nope. No thanks.”
We are very sorry for receiving an item that was missing some parts. I see our team has now resolved the issue with you. Thank you for the feedback about your experience and we are very sorry for any inconvenience this has caused.
“Our Z Malouf high top queen pillow came in earlier than expected and was perfect! I was skeptical because they are sold out everywhere else but did it anyways because my husband and I can’t sleep without them. So thankful we ended up placing the order! Very satisfied!”
Hi Samone. Thank you for bringing it to our attention.
We appreciate your feedback and we are really sorry to hear that the item was not what you expected and also it arrived damaged.
We are happy to assist you to return it for a full refund. We have sent an email to you with the instructions for returning.
We sincerely apologize for any inconvenience and we will be waiting to hear from you.
All the best! Top Drawer Furniture Team.
