I have never thought a company deserved 1 Star more than this dump! Out of all my experience shopping retail, I have NEVER experienced such negligence, incompetence and INSANELY POOR customer service. This company is an absolute JOKE. The clothes are stylish but the quality is awful. I ordered a pair of Tan Tassel Loafers and they without exaggeration ripped the first time wearing them, 30 seconds later on the elevator leaving my apartment. *** Absolutely HORRIBLE customer service. I can not stress how bad they are for future consumers. I have ordered from here several times, as I thought they deserved a chance to redeem themselves, but nope - same HORRIBLE experience every single time. The 1 star review before mind said it best "If you like writing dozens of emails and waiting hours on the phone to get ahold of them and your online orders, this is the place to bring your business.": DO NOT SHOP HERE, ITS SIMPLY NOT WORTH IT !!!!!!!!