We undertook a major renovation project—tiling 7 bathrooms and around 100 square meters of our ground floor. We purchased everything from Topps Tiles, assuming we'd receive some level of flexibility given the scale of our order. The tile quality was just average, nothing special. The real issue came when I tried to return three unopened boxes of tiles. I was told returns are only accepted within 30 days. Pawel, the store manager of Raynes Park branch flatly refused to take them back, despite the obvious fact that large projects like ours take more than a month to complete. It’s a completely unreasonable policy that shows no understanding of how real renovations work. The leftover tiles were of no use to me, and since they refused the return, I simply left them there—free tiles for Topps, I suppose. It felt like the only way to make a point. I won’t be shopping there again, and I’d strongly advise others—especially anyone doing bulk renovations—to think twice before buying from Topps Tiles. Their rigid return policy and lack of customer care make it a poor choice.