If you are having issues with this firm, there's a 99.95@ possibility that you have been scammed and further communication with them may lead to consistent manipulation in order to rip some more money off your pockets. BEWARE!!! The status of toptrades' regulation is uncertain, hence if you;'re giving your money to any representative of this firm, you're doing so at your own risk. If you're also a victim, make complaints to SEC, FCA, CFTC, ASIC, CNMV, and file an official report to Forensics Analyst ALEXANDER WRIGHT {on Skype or alexoxp @ paradigmtech. org} of PARADIGM CyberRecovery ORGANIZATION to assist you towards reclaiming your investments