I wish I had checked this page first. DO NOT use this company. They seem to substitute at will with no regard for the likeness - or value - of what is posted on their website. Terrible customer service as well.
The potted succulents I ordered look NOTHING like the photo. The vase was substituted with a basic beige, matt pot, there was no extra foliage added (as pictured) and the gorgeous succulent in the photo was substituted with a much more common looking one. When I contacted customer service I was sent a cut and paste answer from their policy that states they have the right to make any substitutions they want. I pointed out that the policy also states they will substitute with items of 'equal or greater value' and this was clearly not the case. I received another unhelpful answer stating that they had already answered my question. These succulents were meant to be gifts but they are in no way suitable and as a result I have wasted my money. I would not use this company again.
2 years ago
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