After reading their reviews on Google instead of their fake reviews on their website, I knew I had to cancel my order right away. Customer service was non existent. It was almost impossible to get a response from them. I used Live Chat and trust me, it does not work - there will always be "1 person in queue" before you. I receive an email instead after I left the chat (how convenient). The customer service manager responded to my emails with attitude. This clearly shows she hates her job, but that's not my problem. I want my order cancelled and refunded - she said it will take a few days for that to be processed. Basing off all the negative reviews, I will most likely be disputing with my CC company.