I originally ordered from this company before reading regular reviews, as it was sponsored so it appeared first on my search. Now I want to say first that my order did indeed arrive on the correct day and what I received was correct and in acceptable condition and presentation. Honestly, had I not needed to change my order, I would have never seen all the reviews and would have thought they did what I asked. Based on my experience with them, these were the things that were not the greatest: I was unable to get any type of customer service interaction. I was only really able to find their phone number for contact information, and when calling the number, the answering machine was (a little) suspicious. I had to select for a callback as there were not available agents each time I called, and there was no option to stay on the line to wait. The first few times, after I hung up, I was called immediately from a Vermont phone number from an automated machine telling me O was next in line, but the estimated wait time would just increase each minute by 1 minute. Due to this and reading all these reviews, I quickly found a local flower shop to order a new bouquet and was expecting to essentially have my money scammed for this order. But to my surprise, my order arrived. This is only my experience though.