I placed my order from USA. My order went through and in few minutes I got an email with message that they have found irregularities in my payment method and the order cannot be completed. They suggested alternate payment methods ,which I did not have. So I called their customer service and I was told the same thing. When I asked about specific irregularities the customer service gave me no explanation. He also informed me that the card is charged but they will not fulfill the order. We had a heated exchange and finally the order was canceled. Poor customer service and very disrespectful people. They just ruined my mood and all I was trying was get flowers delivered for a happy occasion. I do not recommend them to US customers.