Flowers arrived in okay condition, however, to the wrong address. I live in a condo complex and the driver mistook my unit numbers as the street number. Luckily, the person who received the wrong delivery called me shortly after receiving them only for me to call customer service then and be told I needed to pay for a delivery fee in order to get things right. If you are in the business of providing a delivery service and you have all the required information to make the delivery and that delivery fails, it should not be an added cost to the customer. Its a failed service. I wont be ordering from here again as the flowers weren't worth the hassle.