I would like to share my experience with Toronto Blooms to help you avoid a frustrating and unpleasant situation. I bought Valentine's Day flowers for my partner who lives in Toronto. I paid an additional $20 fee to ensure the flowers would be delivered. The delivery guy called once, but my partner couldn't answer. She called the delivery guy back immediately, but he had already left. The delivery man could have left the flowers with the receptionist. The next day, I called the company to reschedule the delivery, but they wanted to charge me an additional 60$ to attempt to ship the flowers again. The delivery person is a local staff member who works for them exclusively. They essentially stole 60$ from me because my partner could not pick up the phone once. In case you are looking to guarantee special flower deliveries for your loved ones, I would recommend avoiding this company.