If I could give zero stars, I would. Extremely disappointing experience. My delivery failed due to what the company claimed was an "incorrect address," yet the driver didn’t call the number provided or check with the clearly staffed reception desk. We received a notification that the delivery attempt was unsuccessful, and within minutes we called to understand what happened. Instead of resolving the issue, we were told they couldn't contact the driver and that my boyfriend would need to either pay another $50 for redelivery or accept a partial refund, minus $50. What kind of service is that? I DON'T believe the customer is ALWAYS right—but basic courtesy and customer service would have gone a long way. Receiving flowers is typically meant to be a joyful, celebratory moment—not a source of stress and unnecessary drama for both the sender and recipient. I wish we had read the reviews beforehand—turns out this kind of poor service is a recurring issue. DO NOT ORDER FLOWERS FROM THIS COMPANY!