Probably the worst customer experience from a retailer that I have ever received - and I have done a lot of online shopping and gifting. They allow you to enter an international number as a contact for delivery, however they cannot call international numbers - and as a result, you are not contacted if there is an issue with delivery. Therefore, my gift was not delivered and I received no notification or refund, until I called them. When I spoke to their customer advisor, she was extremely rude and condescending - and told me that I either had to pay an additional $42 for delivery or get a partial refund, for a houseplant, which undoubtedly was brought back to the warehouse and delivered to someone else. I decided to take the refund and my business elsewhere. I expected more and was not only left disappointed but also frustrated, and disrespected as a customer. I highy recommend that you to take your business elsewhere - Blooms Toronto does not seem to care about your business, your delivery, you as a customer, or their level of service or product.