I spent over $500 on five bouquets for Mother’s Day and only four showed up. Each box was labeled “1 of 4,” “2 of 4,” etc., clearly proving the fifth bouquet was never packed or shipped. I had also paid extra to include White Chocolate Heels in one of the bouquets that did arrive, and those were missing too. The order was delivered the day before Mother’s Day, but late in the day, and the shop was already closed. I called right when they opened at 9 a.m. on Mother’s Day. The woman on the phone said they could send a replacement bouquet another day — which is pointless when the occasion is that day. I asked if there was any way to get it delivered on time. She said no, but I could get a refund. I explained that didn’t solve the problem — I was now short one bouquet, and I was disappointed as the order was expensive and how important the day is. She insisted I send photos so they could contact the delivery driver, claiming it was likely their error. I said I’d send the photos but pointed out that the boxes were labeled “4 of 4,” meaning the shop simply failed to fulfill the order. She kept denying that and said she couldn’t guess what happened without the photo, and told me to send the email and wait for a response. I asked when I could expect a call back, and she said I would only get an email. I asked again when the email would come since it was the morning of Mother’s Day and I needed to know if I had to replace the bouquet, she then hung up on me without response. This is truly appalling behaviour, especially taking into account their prices. This is not a cheap shop. To make things worse, she gave me the wrong email address, so I got a bounce-back. I had to track down the correct one and re-send everything, explaining the entire situation again. Their response? Still blaming the delivery driver. Still no acknowledgment of how I was treated on the phone. No accountability. Yes, I got a refund but there was no apology of their own, just blaming the driver, no ownership of the mistake, and zero care for how upsetting this was. Pretending I can’t read “1 of 4,” “2 of 4,” etc., like I’m not using basic common sense to conclude it was never sent, is genuinely insulting. I also had to buy a replacement bouquet last minute on Mother’s Day, which ended up being more expensive than the original, just to make sure no one was left out. This was a high-cost, high-stakes, time-sensitive order and they mishandled it from start to finish. I will never order from here again and strongly recommend others look elsewhere. They are careless, dismissive, and take no responsibility even when they’re clearly at fault. Trust me and go order somewhere else, because this made Mother’s Day a chaotic mess!