Service is awesome, I think Rich was helping me. Nobody in my home town had what I needed. Some didn't even know what I was looking for. I asked Rich if they had any of these in hand a Wave washer, torque lock washer. Rich out me on hold came back said I have them in hand. I was already a day late on hunting season he said with this being labor day weekend you might not get them till later in the week. Order was placed Friday parts were in my hand Tuesday morning!!!! Hell yea I was hunting that afternoon. Thanks for all your help and I will be and am a repeat customer. Awesome customer service.