As the owner of a 65 Chevy K20 I appreciate you being one of the few companies out there to take providing parts for these old 4x4's seriously. I have used you in the past and highly recommend you to others.
That said, I was disappointed with one of the bearings I purchased for my T221 transfer case. I had called to make sure they would be quality USA or Japanes sourced, and that the critical input shaft bearings would have the important shield on one side. I was assured this would be the case. When my order came, one was correct, but the other, while USA made, had no shield. When I called I was told they "probably" weren't made anymore. I pointed out I had been told otherwise when I ordered it, and the website picture clearly showed the correct one. I also pointed out that failure of this bearings is what kills most of this particular case, and was not going to waste my time and money doing it wrong. After a bit, he said a new one would be shipped immediately. As promised it arrived in just a couple days, but unfortunately was made in China, and the shield was some sort of plastic material, which I didn't think would stand up to the VERY high heat this box unfortunately runs at.
I was on a very tight time schedule, so had to source an acceptable part locally. I wish you had been upfront from the beginning about what was available. I understand parts for this old stuff can be a challenge, but would have appreciated knowing what my options were when I first called.
Your service and advice has always been very good in the past, and your website extremely helpful, so I hope this was a onetime lapse and you can continue to fill this important niche in the old truck hobby
Thanks
Tom Monroe
3 months ago
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