I had a very bad experience. I ordered online and a few days later went to my account to see if it had been shipped because I did not get a shipping confirmation. I called and spoke to Tyler, a very nice person and very helpful. My order was still "awaiting fulfillment" Tyler checked and could not find them, he then checked the bin with the orders going out sheets, nothing. He told me that the boss was on the phone and he would get back to me after he spoke to the boss. I got a call back from Tyler a few minutes later. It seems the boss grabbed those springs that I had ordered and sent the to R&D, this is what I was told. I asked why? Tyler said the boss wanted to copy the springs and make them so he could have them in stock. I asked Tyler if I could have one of the springs because that was what I needed and you surely don't need both to clone them. I was told that he needed both and that I could have them in four to six weeks. The problem here is that the boss did not let me know and did not let Tyler know either or apparently no one else. He got an idea in his head and to heck with the customer, me. I suppose if Tyler or any other employee gave that kind of horrible customer service, the boss would most likely get upset. So I have this truck on a lift taking up space, I am waiting for this spring to complete the job, but alas, no communication from the boss, to anyone except himself. In my business, I am relentless in the pursuit of customer satisfaction, not the case at Torque king. I found and boughta spring on Ebay, the job is still waiting for completion, but am I upset? No, not even a bit. Will I buy from Torque king again? yes probably but next time I will call it in and get assurances from an employee because the boss is slipping. I believe this is an isolated case, just an idea the boss got in his head and ran with it, that is what bosses do but he needs to work on his communication skills. I do not expect you nor do I want you to print this review, I would not want to cost you even one customer because the boss messed up. Have a great day and keep an eye on the boss.