Kurt F
You asked- so, I bought a 1330 yoke for my transfer case output- shipping was good- the part arrives and it has a totally different taper on the shaft of the yoke from my factory yoke. I call the operator/phone person- she says she will "email tech"- what the crap, can't you just connect the phone to their desk- anyway it is two days before I get a human(I called the operator for the second time and she was going to "email tech"-still blows my mind a company operates like this). Guy calls and asks if I want him to try to send another- fair enough, we had to source one local as the rig was tying up a shops only drive on heavy lift for two days. Now I am getting ready to send it back and he tells me there is a 10% restocking fee but he is going to cut it to 5% since he took two days to return the "email"- not real pleased about having to pay shipping and a restocking fee for a part I speced out based on the measurements ON YOUR website- no where did it say the design of the shaft from the yoke was different from the dana/spicer yoke I have factory. Not real pleased- This could have been avoided if I spoke to a human who was had a background with the parts instead of "I will email tech"- ....."sir our new 1330 yoke has a step up on the shaft, does your stock yoke have a step up on the shaft? Me, "no, thank you for telling me so I will have to look elsewhere". This obviously did not happen. Thus a 2 star only because the guy who finally called was cordial
4 years ago
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