I purchased a product that was advertised a used. I certainly expected to get a product that was not the most esthetically perfect and probably had some surface rust and discoloration. That was understood under the condition of the product was in used condition. When I received the product it was damaged. It looked as if it had been drug down the highway. There was a part of it missing from some apparent friction or dragging. Yes, the part could be bolted on a truck and used but who would knowingly buy a product in that shape? I reached out to the customer service department and contacted Tyler. Tyler was super responsive and answered all of my emails immediately which I very much appreciate, thanks to him for that. As we started negotiated over returning the product the initial stance was that I would be responsible for a 10% restock fee as well as paying for the product to be shipped back using insured shipping. Through few emails we got to where the shipping was allowed to be any shipping method I chose and the 10% restock fee would be waived. I appreciate the concession but I don’t feel it accurately reflects the situation with which I made this purchase. I purchased a used product, not a damaged product. Would I have known that the product was damaged I would have never made the purchase, thus never getting myself in this position where I am out 60-70 dollars. I feel that I was deceived into making this purchase and because of that I feel the company should make a complete reimbursement, to include shipping. I feel this way because of the mis-advertisement of the damaged product as used. I was doubly disappointed when it seemed that Tyler knew the product was damaged before shipping. He made reference (I am paraphrasing) that the product I received was the better of the two products they had on hand. Finally, toward the end of my emails exchange with Tyler I made a request for a manager to reach out to me regarding this issue. This was on Friday and I was told it would be Monday before I heard anything. It is now Wednesday and I still have not heard from the manager. I believe that this problem stemmed from a product being mis-advertised and I should not be financially responsible for this deceptive business practice. While I greatly appreciate the responsiveness of Tyler, I will not be using Torque King 4x4 for any of my future needs. Thank you for allowing me to provide some feedback. Zach Kirby