Jordan and his team provided good service but there were a few areas we felt they could improve. Our situation changed a fair amount between our initial application and us actually finding a house I.e. changing from not using our kiwisavers to using our kiwisavers. We found that we had to repeat these changes a few times and the application was never updated to reflect this (until our final call with Jordan when confirming loan details). The document portal was good but after the initial application providing the follow up documents were not very visible to us, just going via email.