Often find it hard to find gifts which aren't mass-produced or and seen everywhere or super expensive, but Totem Store very much delivers when it comes to items that look like you put some thought into your purchase. Very refreshing to see! Delivery had a slight hiccup as an item I had ordered was, unfortunately, unavailable. Totem store made sure that I was notified as soon as possible, giving me several options to proceed. I opted for a part refund on this particular occasion, and the refund was issued immediately and they even upgraded my delivery to next day delivery for the inconvenience - which there really was none - especially given how friendly and approachable they are when communicating! Will definitely use them again!