I ordered a touch-up kit for my 1995 Honda 250 Nighthawk in the hard-to-find original factory color. When the kit arrived, I opened the box it came in to check it out. Gloves, instructions, primer, paint, and clear coat. But opening the box, I tore it. Before I could even use the kit, somebody bought the bike, leaving me with the unused kit. I emailed TouchUpDirect to ask if I could return the unused components for at least a partial refund, because I no longer had the box. They replied THE VERY NEXT DAY and informed me that they had already processed a full refund and thanked me for my business. WOW. You just don't find customer service like that anymore. Thank you, Carina. I was impressed.