TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,859 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,859 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's really a pleasure to a company that delivers exactly what is advertised!! The match was exact and I did the repair under a carport! The only problem I encountered was time and temperature. I got the color on (even on the plastic bumper with some adhesive promoter) but by time I was shooting the clear it was too cold! I laid on 1 coat and could see a problem coming so I went with a wet coat first and left it alone. The next warm day was 5 day's later ! I had to color sand the fender ( went too far in 1 spot) but applied 3 coats anyway! Waited 3 day's and color sanded again and polished !! Turned out great!! I can still see where I went too far but no one else has.noticed it. Pay attention to your temps outside and it's a piece of cake !! I may even get another can of color and clear later this summer and do it again so I don't have see it either!!Good stuff from a good company!! That's rare in this day and age!!! Thanks you guy's make easy to stay looking good !!! An extremely happy customer!!!!! Steve”

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Posted 4 years ago

Steven, Thank you very much for the thoughtful and detailed review. We truly appreciate it when our customers provide this level of feedback. Your review will undoubtedly help other customers looking to touch up their vehicles. Please let us know if there is anything else you need. Thanks, Lonnie T.

Posted 4 years ago

“The platform is easy to use. I admire the interface but they hide behind a mask to not let go of peoples money. I was down for a few days and opened up to my son. After making some research, we found out you could get your lost funds back. I wrote fightingscams at laurene recoveryteam @ pro to n. me i have gotten back all withdrawals THANK YOU”

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Posted 6 hours ago

“I REFUSED DELIVERY BECAUSE I SOLD CAR AS IS. I HAVE BEEN TRYING TO GET MY REFUND FOR 2 MONTH = PHONE CALLS AND EMAILS = DON'T BUY THIS PRODUCT UNLESS YOU ARE 100% IT IS WHAT YOU WANT. I HAVE FILED A COPLAINT WITH BBB”

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Posted 2 weeks ago

“I had a fantastic experience with TouchUpDirect They delivered a beautiful, user-friendly website on time. The team was professional and attentive to my needs. Highly recommend!”

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Posted 1 month ago

“I thought I should share my experience. Following some brokers on Instagram, I end up losing my saving money and profits. With the help of '' Payback_Recovery ''on TIK TOK ' I was able to retrieve my losse and my money ”

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Posted 2 months ago

“Can t believe how good it matched I was told that no one could match Cadillac crystal tricoat white it's a 3 stage paint. Body shop quote 1200 to repaint and fix scratches in both rocker panels. I ordered touch up direct for less than 100 it matches perfect. Turned out better than I hoped for. Highly recommended”

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Posted 2 months ago

“I was scammed in a cryptocurrency scheme which left me financially devastated. I invested $375,000 worth of USDT in an online crypto investment platform, believing I would receive the substantial profits that the broker had promised. However, when I tried to withdraw money for an urgent financial need after my contract ended, the company denied my request and went into maintenance indefinitely. They stopped responding to my emails and calls, and I realized I had been scammed after reading numerous negative reviews about the company online. After researching lost investment recovery companies, I chose to work with THE DIGITAL ASSET RECOVERY based on their positive reviews. I contacted them and they successfully helped me recover all my lost funds. If you've been a victim of a cryptocurrency scam and need to recover your funds, you can contact them by sending an email to (info @ thedigitalassetrecovery .com) or (thedigitalassetsrecovery @ gmail .com), or visit their website at (www. thedigitalassetrecovery .com). Be cautious as many crypto investment companies turn out to be scams.”

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Posted 4 months ago

“I purchased the pen, and I'm very unhappy, the paint comes out very hard so we need to press and then it comes out uncontrollable even the bottom piece fell out and it started to drip and it becomes very bumpy, and then applying the clear coat on top, the clear coat is much more worse, dripping on your fingers, I want to tell everyone please don't buy this product, maybe other products from this company is good, but not the pen, so please if you had in mind to buy it, please don't buy it, it's not a good product.”

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Posted 5 months ago

“Wow, couldn't believe how close to the true color the Touch Up Direct paint match was. When doing the sample primer & clear coat it didn't quite look like a match, but after detailing the paint chip and letting it dry, the match was spot on. Glad that I used your product instead of another that I found on Amazon.”

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Posted 6 months ago

“I am very very happy with touch up direct the final product turned out great now I will say I did not use there clear coat I bought 2k high gloss clear coat from Napa but I used touch up directs paint and the fender looks like a shop did it the paint was a perfect match.”

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Posted 8 months ago

“The color was spot on!!!...couldn't believe it. The only complaint I have is there needs to be more of the wax remover/cleaning wipes...was only one! Very easy to use, especially having a video to watch, made it simple.”

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Posted 1 year ago

“I’ve read some of the negative reviews, I’ve been in the car business for a long time I’ve gotten touch up paint from auto parts stores. This pain is an absolute perfect match to a 20 year old Jaguar, that’s the most important part if the brush isn’t of your liking, you can buy a brush it’s very difficult to get paint that matches so well. For me that’s the most important part and that’s something you cannot correct I have use different brushes, other than what comes with the touchup paint but that’s insignificant. In terms of the match of the paint especially if you do both the pigment color and the clearcoat is absolutely perfect and cannot be beat by touch up paint. Did you get an auto parts store not even close. I gave it all five stars .”

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Posted 1 year ago

“Don't even try to deal with this company. Can't get what you want! I ordered touch up paint for my 2018 Dodge Charger Code PRV (Octane Red). It's a Tri-color paint and they have no clue what that is. They have sent me partial orders of paint twice, and still it's wrong. Everyone I talk to has a different story. I am totally frustrated with this company. I'll take the $60.00 loss (I asked for a refund and got a tube of clearcoat), and chalk it up to experience! As the saying goes "Buyer Beware".”

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Posted 1 year ago

“The silver paint was a great match, the clear coat was awful. Labeled as gloss but only came out as satin. Tried many times but could not get a gloss finish. Can’t recommend…waste of money.”

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Posted 1 year ago

“I purchased touch up paint from TUD for my '74 Triumph because they indicated they have a color match guarantee. I wasn't able to complete the work I wanted right away, and when I was able to begin, I tested the paint to find out that it wasn't close to a match. It is a very bright green, not close to the dark emerald of the original color. When I contacted TUD, they indicated that it was past their 45 period to warrantee products, and that I was out of luck. They care more about their policy than customer satisfaction. The photo says it all. There is no way that waiting 90 days would make the paint color brighten to the shade they sent, or that the engine bay pictured would have faded enough to make it that bad. It is clearly a bad mix that they would have replaced for free if I had taken the time and effort to check their work as soon as I got it. That is a $102 lesson I will be sure to share with my vintage car club, autocross group, etc. to be sure none of them repeat my mistake.”

TouchUpDirect 1 star review on 6th April 2023

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Posted 1 year ago

“not satisfied. the primer pen comes out with difficulty and starts thickening like paste when you start applying. the instructions for the color coat says 30 minutes to dry, but it takes well over an hour for each coat. which doesn’t even matter by the time you are putting on the clear coat. the top coat just dissolved the paint color and exposed the primer. pens arent made well, its quite difficult to actually dispense any paint without constantly warming the pen after each stroke.”

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Posted 1 year ago

“I ordered a paint kit to do some touch up on our truck. I saw that the shipping was free; however, I decided to do expedited shipping for $5.95 to get it a little faster. Three days after my order was placed, it shipped. However, they used USPS First Class mail which is the slowest mail service and certainly not expedited. I asked for my expedited shipping costs back and they refused. I decided that I did not want to purchase from a dishonest company so I have made arrangements to return the item. I have reached out to the Chino CA BBB and lo and behold they have an “F” rating by the Better Business Bureau - not surprising. I wish I could give them zero stars but that is not an option.”

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Posted 1 year ago

“TouchUpDirect has been amazing for supplying the perfect color paint for my project. I did receive the wrong can (I got a extra clear coat instead of primer) but their amazing customer support solved it in just 6 minutes. They expedited the shipping on the can of primer at no charge. I would recommend getting your paint from them, even if they mess up your order (which is rare, also my order was big so it was easy to make mistakes) they will make it right.”

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Posted 1 year ago

“Wrong color code match for '79 Ford F-100 Dark Jade Mettalic...slow shipping..impossible to cintact..."F" Rating with BBB. This is incredibly the Only site with positive reviews....Please check other review sites!!! TouchUpDirect has a consumer rating of 1.64 stars from 39 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about TouchUpDirect most frequently mention customer service and clear coat problems.TouchUpDirect ranks 62nd among Painting sites. Service 17 Value 19 Shipping 15 Returns 13 Quality 18 Positive reviews (last 12 months): 13.3% View ratings trends”

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Posted 1 year ago

“Original order was likely stolen or misdelivered by the carrier. I had a replacement order in my hands just 2 days after notifying Touch Up Direct. Fantastic customer service. Highly recommended.”

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Posted 2 years ago

“Good day. I ordered touch up paint for my 2002 Harley Heritage. HAR065 Luxury Rich Red. The paint matched PERFECT. You can’t even see the mark that was touched up. I am so happy with you guys. I was so upset when I saw the mark but you fixed it. Thank you. Russell Fertenbaugh, Mechanicsburg Pa.”

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Posted 2 years ago

TouchUpDirect is rated 4.6 based on 13,859 reviews