TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,866 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,866 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 1 star review on 15th June 2025

Jim M

TouchUpDirect 5 star review on 18th September 2024

Brad From Ohio

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“5/5 Stars! I whole heartedly recommend them! I was skeptical and worried that the color wouldn't exactly match, but I was proven wrong. I ordered the full Platinum kit for Techno Metallic Gray for my Chevy Malibu, and it is a 100% match. It looks amazing and the cans sprayed smooth and consistent with a nice and light mist. Plus their customer service is amazing! I first placed my order and selected regular shipping, not realizing until after I placed my order that it takes around 14 days to show up, so I contacted customer service and I told them that i needed it sooner than 14 days and I asked if I could pay the difference to have it Rush Ordered, and the woman Jeanine that i spoke to was so amazing that she had them expedite my order and the paint was mixed and shipped out that same day for free! I read some reviews that the customer service was bad and others that the paint sucked, but those people have it all wrong. They probably didn't do the proper research, prep and steps for using the aerosol touch up paint and clear coat because mine worked out great. The ONLY negative thing that i have to say is that the Wax Remover/Degreaser wipe that they give you is just a small wet wipe, and they only give you 2 small 4"x4" pieces of sand paper, which aren't marked which grit they are. So they are fine if you have a small repair or just some small scratches. But if you have a bigger repair to do, like I did, then just make sure to have your own Sandpaper and maybe get your own degreaser. Luckily I had my own variety of sandpaper but the degreaser wipe was BARELY enough to do my rear bumper. So anything larger than that will need extra degreaser. But that's seriously not even a big deal at all, so they still get 5 Stars in my book. But if you order from them, PLEASE just make sure to do your research and learn the proper steps and preparation before just throwing the paint on. Prep is the most important step! If you cut corners on the prep and then your paintjob comes out looking terrible, then you can't blame the company, you have to blame yourself. So don't believe all the negative reviews you might see, because chances are those people just did a hack job and cut corners, then came on here to write a bad review to pass the blame off on Touch Up Direct!”

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Posted 2 weeks ago

“I had a fantastic experience with TouchUpDirect They delivered a beautiful, user-friendly website on time. The team was professional and attentive to my needs. Highly recommend!”

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Posted 7 months ago

“Can t believe how good it matched I was told that no one could match Cadillac crystal tricoat white it's a 3 stage paint. Body shop quote 1200 to repaint and fix scratches in both rocker panels. I ordered touch up direct for less than 100 it matches perfect. Turned out better than I hoped for. Highly recommended”

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Posted 8 months ago

“I was scammed in a cryptocurrency scheme which left me financially devastated. I invested $375,000 worth of USDT in an online crypto investment platform, believing I would receive the substantial profits that the broker had promised. However, when I tried to withdraw money for an urgent financial need after my contract ended, the company denied my request and went into maintenance indefinitely. They stopped responding to my emails and calls, and I realized I had been scammed after reading numerous negative reviews about the company online. After researching lost investment recovery companies, I chose to work with THE DIGITAL ASSET RECOVERY based on their positive reviews. I contacted them and they successfully helped me recover all my lost funds. If you've been a victim of a cryptocurrency scam and need to recover your funds, you can contact them by sending an email to (info @ thedigitalassetrecovery .com) or (thedigitalassetsrecovery @ gmail .com), or visit their website at (www. thedigitalassetrecovery .com). Be cautious as many crypto investment companies turn out to be scams.”

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Posted 10 months ago

“Wow, couldn't believe how close to the true color the Touch Up Direct paint match was. When doing the sample primer & clear coat it didn't quite look like a match, but after detailing the paint chip and letting it dry, the match was spot on. Glad that I used your product instead of another that I found on Amazon.”

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Posted 1 year ago

“I am very very happy with touch up direct the final product turned out great now I will say I did not use there clear coat I bought 2k high gloss clear coat from Napa but I used touch up directs paint and the fender looks like a shop did it the paint was a perfect match.”

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Posted 1 year ago

“The color was spot on!!!...couldn't believe it. The only complaint I have is there needs to be more of the wax remover/cleaning wipes...was only one! Very easy to use, especially having a video to watch, made it simple.”

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Posted 1 year ago

“I’ve read some of the negative reviews, I’ve been in the car business for a long time I’ve gotten touch up paint from auto parts stores. This pain is an absolute perfect match to a 20 year old Jaguar, that’s the most important part if the brush isn’t of your liking, you can buy a brush it’s very difficult to get paint that matches so well. For me that’s the most important part and that’s something you cannot correct I have use different brushes, other than what comes with the touchup paint but that’s insignificant. In terms of the match of the paint especially if you do both the pigment color and the clearcoat is absolutely perfect and cannot be beat by touch up paint. Did you get an auto parts store not even close. I gave it all five stars .”

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Posted 1 year ago

“TouchUpDirect has been amazing for supplying the perfect color paint for my project. I did receive the wrong can (I got a extra clear coat instead of primer) but their amazing customer support solved it in just 6 minutes. They expedited the shipping on the can of primer at no charge. I would recommend getting your paint from them, even if they mess up your order (which is rare, also my order was big so it was easy to make mistakes) they will make it right.”

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Posted 2 years ago

“Original order was likely stolen or misdelivered by the carrier. I had a replacement order in my hands just 2 days after notifying Touch Up Direct. Fantastic customer service. Highly recommended.”

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Posted 2 years ago

“Good day. I ordered touch up paint for my 2002 Harley Heritage. HAR065 Luxury Rich Red. The paint matched PERFECT. You can’t even see the mark that was touched up. I am so happy with you guys. I was so upset when I saw the mark but you fixed it. Thank you. Russell Fertenbaugh, Mechanicsburg Pa.”

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Posted 2 years ago

“Color matched perfectly on my 05 Ford Ranger couldn't be happier”

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Posted 2 years ago

“Very good product.”

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Posted 2 years ago

“Have ordered 4 times now from this company and each time the paint has been pretty much a spot on match! I’m very impressed and feel like I can count on them for a great product.”

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Posted 3 years ago

“It’s the same has the factory bmw paint.”

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Posted 3 years ago

“This is my 4th order from TUD, base coat paint matching is very good with TUD.”

TouchUpDirect 5 star review on 30th May 2022

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Posted 3 years ago

“I added an aftermarket hood-scoop to my 2014 Tacoma and was concerned that even with a good paint match, that it might not match up because of potential paint fading of my truck. Sent these folks the color # for my truck and the paint was a PERFECT match. I used a different clear coat from what TouchUpDirect offers and I wish I hadn’t. Point being, if you order paint from this company, which I highly recommend that you do, I also recommend that you use their clear coat as well. If ya like to get your money’s worth from you purchase, use TouchUpDirect, you won’t be disappointed!!!!!! :)”

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Posted 3 years ago

“Excellent customer service! I always can count on them to give me what I need in a quality pro duct. 5 ⭐️⭐️⭐️⭐️⭐️!!!!”

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Posted 3 years ago

“Best ever.”

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Posted 3 years ago

“Always find what I need. Easy to navigate the site and I appreciate the tips.”

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Posted 3 years ago

TouchUpDirect is rated 4.6 based on 13,866 reviews