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TouchUpDirect Reviews

4.6 Rating 13,852 Reviews

91 %

of reviewers recommend TouchUpDirect

Company Reviews

Product Reviews

4.6

Based on 13,852 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 1 star review on 6th April 2023

TouchUpDirect 1 star review on 24th July 2022

TouchUpDirect 5 star review on 30th May 2022

Richard Cunningham

TouchUpDirect 5 star review on 1st May 2022

Anthony Martins

TouchUpDirect 5 star review on 1st May 2022

Anthony Martins

TouchUpDirect 5 star review on 21st August 2021

TouchUpDirect 5 star review on 5th June 2021

11

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't even try to deal with this company. Can't get what you want! I ordered touch up paint for my 2018 Dodge Charger Code PRV (Octane Red). It's a Tri-color paint and they have no clue what that is. They have sent me partial orders of paint twice, and still it's wrong. Everyone I talk to has a different story. I am totally frustrated with this company. I'll take the $60.00 loss (I asked for a refund and got a tube of clearcoat), and chalk it up to experience! As the saying goes "Buyer Beware".”

Posted 10 months ago

“I purchased touch up paint from TUD for my '74 Triumph because they indicated they have a color match guarantee. I wasn't able to complete the work I wanted right away, and when I was able to begin, I tested the paint to find out that it wasn't close to a match. It is a very bright green, not close to the dark emerald of the original color. When I contacted TUD, they indicated that it was past their 45 period to warrantee products, and that I was out of luck. They care more about their policy than customer satisfaction. The photo says it all. There is no way that waiting 90 days would make the paint color brighten to the shade they sent, or that the engine bay pictured would have faded enough to make it that bad. It is clearly a bad mix that they would have replaced for free if I had taken the time and effort to check their work as soon as I got it. That is a $102 lesson I will be sure to share with my vintage car club, autocross group, etc. to be sure none of them repeat my mistake.”

TouchUpDirect 1 star review on 6th April 2023

Posted 1 year ago

“not satisfied. the primer pen comes out with difficulty and starts thickening like paste when you start applying. the instructions for the color coat says 30 minutes to dry, but it takes well over an hour for each coat. which doesn’t even matter by the time you are putting on the clear coat. the top coat just dissolved the paint color and exposed the primer. pens arent made well, its quite difficult to actually dispense any paint without constantly warming the pen after each stroke.”

Posted 1 year ago

“I ordered a paint kit to do some touch up on our truck. I saw that the shipping was free; however, I decided to do expedited shipping for $5.95 to get it a little faster. Three days after my order was placed, it shipped. However, they used USPS First Class mail which is the slowest mail service and certainly not expedited. I asked for my expedited shipping costs back and they refused. I decided that I did not want to purchase from a dishonest company so I have made arrangements to return the item. I have reached out to the Chino CA BBB and lo and behold they have an “F” rating by the Better Business Bureau - not surprising. I wish I could give them zero stars but that is not an option.”

Posted 1 year ago

“Wrong color code match for '79 Ford F-100 Dark Jade Mettalic...slow shipping..impossible to cintact..."F" Rating with BBB. This is incredibly the Only site with positive reviews....Please check other review sites!!! TouchUpDirect has a consumer rating of 1.64 stars from 39 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about TouchUpDirect most frequently mention customer service and clear coat problems.TouchUpDirect ranks 62nd among Painting sites. Service 17 Value 19 Shipping 15 Returns 13 Quality 18 Positive reviews (last 12 months): 13.3% View ratings trends”

Posted 1 year ago

“There are NO clear directions on the can ! Not that 1 needs one. After adhering the paint to the product and then adding clear coat the paint then CRINKLES. You call customer service they tell you that you use TOO MUCH paint and clear ! How can 2 coats be too much ? $72 down the drain and a ruined emblem and countless hours of sanding and masking and painting. Definitely I DO NOT Recommend this company nor the paint”

Posted 1 year ago

“Paint match was about 4 shades too dark (My veh. 10 years old.) Plenty of primer and color in the pen kit; however, the Clear coat was almost empty when received. All that work to result in an inability to apply clear coat. Really piss-poor product. No point in trying to contact Cust. Support so Im just going to order a kit from someone else and start again. My mistake for not researching reviews prior to purchase. I fell like I spent $70 at WISH! What was waste of time and money.”

TouchUpDirect 1 star review on 24th July 2022

Posted 1 year ago

“I ordered the 2 in 1 paint and clearcoat from them and I only got the paint. Very frustrating having to wait over a week for the order to show up and then not get the full thing. Incredible service, I am wowed.”

Posted 1 year ago

“I placed another order with a hope that everything got improved. Sad to say but still the same. Slow response from customer service. No phone support. DELAYED in processing order. It is clearly stated that: Free standard shipping orders can take up to 4 business days for processing. I placed the order July 5, and today is July 9. Now, it’s proven that whether it’s express shipping or standard shipping, if order has not been processed on time, expect for delayed shipping. Your product maybe good but, having a poor customer service, poor time management, poor teamwork, you will lose a customer. Not everyone has a luxury of time to wait and accept lame excuses. 👎🏻”

Posted 1 year ago

“Awful company. Ordered paint and received a tracking number. Item was never sent. I was assured it was in transit. Eventually they created another shipping label and again assured me it was on its way. Item never left the factory. After 3 weeks I gave up. NEVER BUY ANYTHING FROM Touch Up Direct.”

Posted 1 year ago

“no follow up after ordering kit 10 days ago.”

Posted 1 year ago

“I ordered the wrong color paint and I got the ok from IZZA to reorder with her and then when I tried to contact her - I got no reply - several times. When you call you cannot leave a message because the answering machine doesn't allow it.”

Posted 1 year ago

“You removed coupon after I went to PayPal To pay Made several requests to cancel I will stop telling family and friends about you Paint was for a friend who did not know about this site”

Posted 1 year ago

“Be careful first timers! I watched the videos and ordered the Platinum Touch-Up Kit. Easy for a first timer! Yeah, right. I had a vertical scratch about 1 and a half inches long on the tailgate, penetrating the clearcoat. I used primer, basecoat, and clearcoat. This was my result (note: I could NOT polish this out anyway). Now I'm off to the body shop to see how much this will cost to repair on a new Highlander Platinum I've had for only TWO WEEKS. I won't knock the product (since I don't know how well it MIGHT have worked) but being inexperienced was NOT a good thing!”

Posted 1 year ago

“Terrible water based product. After 4 coats of base, I went to wet sand level, and all the base coat was immediately removed from the repair. I tried this twice before I reached out to their "stellar" customer service. The "expert" asked if I had applied clearcoat prior to sanding? WTF kind of idiotic question is that. The repair MUST be sanded level before applying clearcoat! I responded with this and they immediately went silent. 65 bucks down the drain. Stay away from these crooks.”

Posted 1 year ago

“I would recommend using the brush instead of the pen. Pens clog and don't flow very well. Pen takes off paint (if it even works). Customer service won't do anything but give recommendations (after the fact). Not very helpful nor were the instructions.”

Posted 1 year ago

“It take to long to ship as standard shipping, and no clear video to show how to use the pen as you do it by your self, like paint scratch or doctor color. I still not even received my paint pen tell now”

Posted 2 years ago

“THIS PRODUCT IS THE BIGGEST SCAM EVER! DO NOT BUY- GO TO DEALER, or anyone else, AND BUY YOUR COLOR- THIS IS THE BIGGEST WASTE OF MONEY AND TIME. I PAID $56 FOR A 4 PART SYSTEM WHICH I COULD HAVE PAID $24 AT DEALER FOR A ONE PART THAT WORKED.”

Posted 2 years ago

“Used the tube once then it dried out and nothing comes out. Waste if money”

Posted 2 years ago

“Order on 9/1/21 and today 9/22/21 still waiting. I track it and find out that the barcode is unreadable. I might request refund and purchae somewhere else.”

Posted 2 years ago

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TouchUpDirect is rated 4.6 based on 13,852 reviews