TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,852 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,852 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 1 star review on 6th April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Slowest delivery, live in Texas, product late so far two weeks, they claim you can pay for quicker delivery, thats stupid, use a bit of real class and insure your clients get the best for there money, not donkey slow DHL!!!!!! DONT HOLD YOUR BREATH WAITING FOR THIS PRODUCT TO GET TO YOU!!!”

Helpful Report

Posted 3 years ago

When a customer selects the 14 day delivery method that means it can take 14 days to deliver your package, if you want the package sooner select a quicker shipping method. It's pretty simple! :)

Posted 3 years ago

“Payed extra for faster shipping it's almost a week still no product. Don't waste your money on the extra shipping costs it's not worth it I should have gone to the dealership and picked up my factory tuch up paint from them”

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Posted 3 years ago

Hi Lawrence, I am sorry to hear about the delivery time, unfortunately, I can't do anything for you here because I can't track your order but if you contact customer service you'll be helped right away.

Posted 3 years ago

“Very poor color match, at least 2 shades too dark.”

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Posted 3 years ago

Yikes! Did you share this information with our customer service? I can't do anything for you here. 😐

Posted 3 years ago

“I still haven’t got my package”

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Posted 3 years ago

Have you reached out to our customer service team? I can't do anything with the information I have here :(

Posted 3 years ago

“Funny that I am writing a poor review when it should have be 5star. I like the way the company presents itself, at least initially. Buy a kit and it comes with a guaranty that if something goes wrong they will send out a full second order at no cost. Turns out my paint work did t come out right as am expected and I needed mite paint. Contacted the complain to take advantage of their offer s d was told I have to wait 30 days before I can request a replacement. So now I have a two year old car that looks Lisette following the guides I was provided but I have to wait 40 days to attempt to correct it. Already starting to find other companies that offer the sane products for less. Perhaps they are more credible.”

Helpful Report

Posted 3 years ago

Hi Andrew I saw your ticket and the request came in asking to use your TUDcare, there was no mention that there was a color match issue. We handle these two situations very differently, in order for you to get a full replacement for free you need to wait for the policy to kick in. I am very sure no other company will send you paint for free just because you need it so please work with us as we try to help you. You are welcome to request your full replacement 30 days after the order date, feel free to check out our policy - https://touchupdirect.com/tudcare/. Take care!

Posted 3 years ago

“Where is my order”

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Posted 3 years ago

Hi Patricia, your order was marked as delivered. Aby has followed up, please let us know if this isn't true!

Posted 3 years ago

“Horrible company to work with.”

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Posted 3 years ago

Oh no, can you explain why? We would love to make it right!

Posted 3 years ago

“Terrible product, could hardly be worse. primer pen poured out product like a flood, making a mess. Color pen paint hardly came out at all. Poor match with original coat. Don't buy it. My car is a mess.”

Helpful Report

Posted 3 years ago

Yikes, I am sorry to hear the order didn't work out for you. You are absolutely welcome to a replacement or a refund but please let our team know so we can make it right one way or another.

Posted 3 years ago

“I asked what color code is the black jeep hardtop. Was told to call manufacturer to get the paint code. Every black jeep hardtop for the past 10 years is the same black! So fine... I called them AND got my touch up from and them too! No help at all!”

Helpful Report

Posted 3 years ago

Oh man, so sorry about that but I hope it all worked out! :)

Posted 3 years ago

“I bougtht aerosol spray can paint that the weight is 13.5 oz but I checked the cans and all of them was 11 oz. I sent message to help desk and someone answered me like that, this weight is 13.5oz 'e'. 'e' symbolizes the estimated sign. i think its meaning they can send the aerosol spray can 3.45oz instead of 13.5oz too. what kind of brain can talk like that. maybe elementary school kids...”

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Posted 3 years ago

I am so sorry about that, this information is definitely not right. We will have a replacement sent out to you ASAP. Please check your email.

Posted 3 years ago

“You shipped two of the same order.(I don't know how that happened) I sent it back and so far you can't tell me if you have or have not received it. So I'm still waiting for a refund. Your review will go way up when I get my refund.”

Helpful Report

Posted 3 years ago

Hi Bob, I saw your reply and I am not sure why UPS could not deliver the package to our warehouse but we have already issued the refund. We look forward to an updated review, have a great weekend! 😊

Posted 3 years ago

“I placed an order on December 10,2020. Today is January 19,2020. Day 40 I still have not received my order. I have made multiple inquiries to no avail.”

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Posted 3 years ago

Hi Donald, Our team has processed a replacement for your lost order which was marked as delivered. If this is not true please respond to our agent's email. Take care!

Posted 3 years ago

“Received email saying my order has shipped on 12-30-20. Received email stating my order is "getting ready" to ship on 12-31-20. In the email that says item has shipped, when I clicked on the link to tell me "the status of my order", it says I haven't placed any orders!?!?”

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Posted 3 years ago

Hi Shawn, Thanks for letting us know, sadly the holidays delayed all packages. Your order was marked as delivered, please let us know if you have not received it. Take care!

Posted 3 years ago

“Order was never delivered after 30 days of being placed. Spoke with two different agents and TouchUp Direct never shipped or applied a refund. I had to open a case in PayPal to get the refund and close the case.”

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Posted 3 years ago

“I received an email telling me the product shipped Dec. 20. Then received another email on Jan. 6 saying it had been delivered. It is now Jan. 12 and have still not received the shipment. Not a happy customer 😒.”

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Posted 3 years ago

“Been waiting for a refund for a month, and zero response from emails”

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Posted 3 years ago

Hi Grant, As we have said in Facebook and in your email your card was declined, the payment was not captured. Please check your email.

Posted 3 years ago

“Order delivered promptly. Opened package and it looked like exactly what I was looking for. Started to use and oh my goodness what a lousy product. After thorough shaking the flow was horrible to non-existent and the application tip was rock hard. Was like painting with the wrong end of a chop stick. After spending the appropriate amount of time in applying, reapplying and clearcoat I have a finish that is just horrible. Lumpy because you can't brush it with a chop stick. Extremely disappointed. Would be ok if I could just throw it away, but I have a terrible finish to deal with now.”

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Posted 3 years ago

Hi Jim, Please send in a request and a photo so an agent can get you straightened out, we would love to make this right. -Sam

Posted 3 years ago

“Have never received my order and can’t get any response from them very disappointed they will not answer a phone call or email”

Helpful Report

Posted 3 years ago

“One month and still have not received the order. Touch up direct discontinued on of paint and never applied a partial refund for a product they do not have. I had to email and call to be notified of of a lost order in transit and that the don't have one of the products ordered in order to received a partial refund. At this point I still don't have my order. Will never buy from them again and don't recommend this company.”

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Posted 3 years ago

“IT'S A CAN OF SPRAY PAINT. I DON'T UNDERSTAND WHY THIS HAS TO BE MIXED? PLEASE ADVISE.”

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Posted 3 years ago

Colors are made of different toners, each color has it's own formula so we can make the paint that you need and pour it in the product size you selected because we offer 6 different sizes. It's almost like baking a cake, ingredients need to be mixed to get what you want. The same goes for practically everything in the world. :)

Posted 3 years ago

TouchUpDirect is rated 4.6 based on 13,852 reviews