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TouchUpDirect Reviews

4.6 Rating 13,852 Reviews

91 %

of reviewers recommend TouchUpDirect

Company Reviews

Product Reviews

4.6

Based on 13,852 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

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TouchUpDirect 1 star review on 6th April 2023

TouchUpDirect 1 star review on 24th July 2022

TouchUpDirect 5 star review on 30th May 2022

Richard Cunningham

TouchUpDirect 5 star review on 1st May 2022

Anthony Martins

TouchUpDirect 5 star review on 1st May 2022

Anthony Martins

TouchUpDirect 5 star review on 21st August 2021

TouchUpDirect 5 star review on 5th June 2021

11

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paint did NOT MATCH UP AT ALL! Complete waste of time and money. I ordered Black Sapphire Metalic and what I got was no where near that. Followed instruction to the letter, tried several coats to darken it up, never worked. COMPLETELY DISAPPOINTED, DISSATISFIED and in fact it made it worse. Would not recommend this product at all if you want the exact match.”

Posted 2 years ago

“You are not providing complete kit to touch up paint for the money you charged. other companies provide complete kit for the same cost.”

Posted 2 years ago

“Cannot find any information on my order!”

Posted 2 years ago

“Can't get an address right don't notify people when the order gets returned because they didn't put me right address on the purchase poor management”

Posted 2 years ago

“On the same day, I was asked for my address for four times. Then I was asked to wait for the email with tracking information. After 11 days, I still have not receive any email with tracking information or the package.”

Posted 2 years ago

“First I ordered (1) pint of paint and when it was received it was pre diluted which is (8 ounces). Second the paint did not match and you only refunded my money not anything for time, materials and charge for the spray person. If I were in California I would take you to Court! You should not be in Bussines.”

Posted 2 years ago

“that shoulda been shipped yesterday...what is so hard about a tube of paint that it takes 48 hrs to ship? and 2 more weeks to get here?”

Posted 2 years ago

“Still waiting for paint ...over 2 weeks really where is it coming from China ???”

Posted 2 years ago

“Went to use the touch up paint I bought for $26 and it was dried up and would not come out of the dispenser.”

Posted 2 years ago

“Color was nowhere close to my vehicle color. The paint looked ok on the test paper but once applied to my truck didn’t match at all. I followed the steps exactly as they laid out. Then I asked for my money back and they make it a huge process to try to get a refund or new color sent out! I didn’t even bother because it was such a pain. Would never use again!!!!”

Posted 2 years ago

“The paint dripped and did not apply smoothly.”

Posted 2 years ago

“Been a week and still has want ship I could have went elsewhere and had the job done by now”

Posted 2 years ago

“I chose TouchUpDirect because they offer a paid upgrade that is supposed to get the product to the customer in 2-5 days. All they've managed to do in that time (and much more) is print a shipping label, but they seem to have all but declared victory. I get very slow, confused responses from them via email, which don't even admit there is a problem, and cannot reach a person there by phone - which is now their POLICY for incomplete orders. Shop elsewhere!”

Posted 2 years ago

“Do not give your money to this company! I paid $33.95 for a can of spray paint. I was given a USPS tracking number. When I tried to track it, the package didn’t exist. Then they said they would send a replacement via FedEx. That tracking number was also to a package that is “not in the system”. I spent $33.95 for absolutely nothing.”

Posted 2 years ago

“The first batch for the car was not good the color did not match. The second batch was a little better but did NOt match the car color. I guess u do NOT have my car color. Regards. Stan Paplauskas”

Posted 2 years ago

“I ordered the platinum kit. What a joke! 3 pens and some sand paper squares about 1.5 x1.5 inches. Complete ripoff. Don't buy it.”

Posted 2 years ago

“Placed my order on 6/8/21 and I have not received the order to this day 7/4/21. Can't believe it.......”

Posted 2 years ago

“The color was way off it was a lot darker than what I need it, and it couldn’t fix any scratch other than a fine line. Paid $62 for the brush + everything kit. What a waste”

Posted 2 years ago

“I had previously purchased an 11oz can of Honda Granada Black Metallic from Express Paint, but for about the same price, I thought I'd try TouchUpDirect's 12oz can. It took a full 2 weeks to arrive, and I started using it without really inspecting it too closely, and then I was surprised when it ran out in seemingly half the time of the Express Paint can. That's when I noticed the can was only 6 oz! I contacted customer service and they tried to blame it on a labeling error. Supposedly they receive already filled base cans and then add extra content to achieve the right color and volume. It sounds like a plausible excuse, but why not add a sticker or something on the can or a note on the invoice that explains the discrepancy? And why did the 11oz can from Express Paint last SO much longer than TouchUpDirect's? Customer service couldn't answer those questions and just blew me off. Do yourself a favor and get your touch up paint from somewhere else!”

Posted 2 years ago

“been waiting over a month for my paint,,they keep assuring me its on the way”

Posted 2 years ago

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TouchUpDirect is rated 4.6 based on 13,852 reviews