Login
Start Free Trial Are you a business?? Click Here

TouchUpDirect Reviews

4.6 Rating 13,857 Reviews
91 %
of reviewers recommend TouchUpDirect
4.6
Based on 13,857 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Returns Process
Easy
Read TouchUpDirect Reviews
Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

Write Your review

TouchUpDirect 5 star review on 18th September 2024
Brad From Ohio
TouchUpDirect 5 star review on 18th September 2024
Brad From Ohio
TouchUpDirect 5 star review on 18th September 2024
Brad From Ohio
TouchUpDirect 5 star review on 18th September 2024
Brad From Ohio
TouchUpDirect 5 star review on 18th September 2024
Brad From Ohio
TouchUpDirect 5 star review on 18th September 2024
Brad From Ohio
TouchUpDirect 5 star review on 18th September 2024
Brad From Ohio
18
Anonymous
Anonymous  // 01/01/2019
I ordered the 2 in 1 paint and clearcoat from them and I only got the paint. Very frustrating having to wait over a week for the order to show up and then not get the full thing. Incredible service, I am wowed.
Helpful Report
Posted 2 years ago
Followed directions exactly and di a 4 day repair of small areas on my Tesla S white pearl paint with combo kit I spent $85 on. Came out off color and uneven patchy...contacted company with pics over 2 weeks ago, zero reply and still need help. There are totally unresponsive!
Helpful Report
Posted 2 years ago
I placed another order with a hope that everything got improved. Sad to say but still the same. Slow response from customer service. No phone support. DELAYED in processing order. It is clearly stated that: Free standard shipping orders can take up to 4 business days for processing. I placed the order July 5, and today is July 9. Now, it’s proven that whether it’s express shipping or standard shipping, if order has not been processed on time, expect for delayed shipping. Your product maybe good but, having a poor customer service, poor time management, poor teamwork, you will lose a customer. Not everyone has a luxury of time to wait and accept lame excuses. 👎🏻
Helpful Report
Posted 2 years ago
Awful company. Ordered paint and received a tracking number. Item was never sent. I was assured it was in transit. Eventually they created another shipping label and again assured me it was on its way. Item never left the factory. After 3 weeks I gave up. NEVER BUY ANYTHING FROM Touch Up Direct.
Helpful Report
Posted 2 years ago
Very good product.
Helpful Report
Posted 2 years ago
Bought a 4 step pen kit to fix a scratch on my Triumph motorcycle. I've used these types of product before. Primer pen worked fine. Basecoat pen took considerable coaxing to get paint to the tip which slightly flattened the tip. First midcoat pen I got was very splotchy. Customer service was great and sent out another. By this time is was too cold to paint in my garage. When it warmed above 70 degrees I went back out. Couldn't get any product to the tip from the new pen after numerous tries. Not sure what's up but this just didn't work for me.
Helpful Report
Posted 2 years ago
Have ordered 4 times now from this company and each time the paint has been pretty much a spot on match! I’m very impressed and feel like I can count on them for a great product.
Helpful Report
Posted 2 years ago
It’s the same has the factory bmw paint.
Helpful Report
Posted 2 years ago
I am pleased with the time frame to receive my order. I have not used the touch up paint to see how well the color matches.
Helpful Report
Posted 2 years ago
This is my 4th order from TUD, base coat paint matching is very good with TUD.
TouchUpDirect 5 star review on 30th May 2022
Helpful Report
Posted 2 years ago
I added an aftermarket hood-scoop to my 2014 Tacoma and was concerned that even with a good paint match, that it might not match up because of potential paint fading of my truck. Sent these folks the color # for my truck and the paint was a PERFECT match. I used a different clear coat from what TouchUpDirect offers and I wish I hadn’t. Point being, if you order paint from this company, which I highly recommend that you do, I also recommend that you use their clear coat as well. If ya like to get your money’s worth from you purchase, use TouchUpDirect, you won’t be disappointed!!!!!! :)
Helpful Report
Posted 2 years ago
Excellent customer service! I always can count on them to give me what I need in a quality pro duct. 5 ⭐️⭐️⭐️⭐️⭐️!!!!
Helpful Report
Posted 2 years ago
Best ever.
Helpful Report
Posted 2 years ago
Always find what I need. Easy to navigate the site and I appreciate the tips.
Helpful Report
Posted 2 years ago
no follow up after ordering kit 10 days ago.
Helpful Report
Posted 2 years ago
Good products great prices
Helpful Report
Posted 2 years ago
I ordered the wrong color paint and I got the ok from IZZA to reorder with her and then when I tried to contact her - I got no reply - several times. When you call you cannot leave a message because the answering machine doesn't allow it.
Helpful Report
Posted 2 years ago
Good quality and price
Helpful Report
Posted 2 years ago
Great customer service, perfect product for my needs.
Helpful Report
Posted 2 years ago
Quick easy excellent service
Helpful Report
Posted 2 years ago
TouchUpDirect is rated 4.6 based on 13,857 reviews