I will say that the service level was quite good when speaking with the CSRs on ths phone and the product was delivered quite quickly however where I believe the experience and product fell short is in two spaces. Direction and colour. First off, I'm not a painter or an automotive body repair person. I dont know the first thing about steps to take in order to get my desired result or have any tips on how to apply paint in the most professional ways possible. Or the order of application and preparation. I ordered the brushes vs the pen andino matter how much of the product j tried tk remove and dsb off just because of the quality of the brush itself there was no way for me to apply without getting streak lines. Sure YouTube might be able to help but some instructions would be nice to have included. Secondly the colour match. Now this could have been a result of the first issue however, but the contours aren't an exact match so it's almost more noticable now then it was before.